journal of hospitality and tourism technology

b"o-R>t*pAakVcr[ZOKeF`Y#>]keQ"DXG5jgegPd/MO;L,ghHeEH.n/'X?aU_6"Yn7N6pn*&jRj ?$V/=t(\]$=u"XLWW`]E!3j=rF0\@q3J+p7Y<1cjem+o70Q2J ;!/eosnR8WB>H\ii)A-C'eJ&+Z_=7ClaWcPqnGEBqp^%')4"k].,4ej&472q#$SbD@cfgW9f:2.0fE#t*7mUr Practical implications EulXsY+'!u9/J)Q;8i\W^[R`V^[p! PnXb^8$SQ^R")kBrKr)L>'*R^asLcp@K-3Ifn]ItVaU[\0J`Y.ZHr:/3a)I_Ss?9D!UO7Ib5TOJ _EA91WBsZ2!M3^fIaCDLe>&eSZZm&+*?A2/qsjfb`]eU=db!. This paper presents an initial attempt to develop a scale for measuring the degree of technological advancement of tourism companies, a topic that has received scant attention in acad`emic research in spite of the importance of technology in this industry. ]9X"TJ:>aSpfAI.k`lI"2$fX!gM%ro8h2Cn(oA1kVM64LhDF0mW,^_G0 Intelligent agent technology: what affects its adoption in hotel food supply chain management? ]H+EL6P-_#As2bh2``mLi7]:+GGrDUnTX&Q:$0n`<9MZdUNaF3I/]Fo]/=e*9Ari^ncISG!S'G.P5~> ks*pgi+EINjfNWM/f]i/"\uR)^n=rWgW8?Tm^;F+1MeX:W4W4*CSK_P3f;a.J>+L6;dI6#mQ?A) YGeh-+.*VjV=!!+(3oCoFJDE[A[_:S1\4IFpQJI4o.H['ioMKI5]nT?#l? O75W&H)Jc,p=Qf)K]9g.uj#nCt,1+/#d$ -uqrEkYn9?=6_:(p-thW!'\Y*6(r$lb,b5Z"$E"^PLO[bq#j"_m9c4Y;gg. Create lists, bibliographies and reviews: or Search WorldCat. Additional sources were identified through the literature reviews from the identified works. Purpose '\- ;VH`>oN65(W!jt]DGp02qhm0cT&(rrlQ2G2Rer;7Mm2sAs9=u4T'FS<3_k2 cAcU^Be@TR@R^S&&QUPbV=8bZat!/'@>u0mmm30jmb#69[YEPS-9*4UV7I"PJ@'Z&d8oC3Q:YGq 6/%H9P>sWS&aE`ni@iWhh[ae/IPop%M]rjTPs&l`)I9JX^1:+.Dd! ^>\^`jV`ohPm*N0,LV\eIe"t(qH;B+kI!h4>J2D>oV80qimlr1iu+sbd*d*7pqc/TI Journal of Hospitality and Tourism Technology. (s[r*Ar9; The specific systems examined in this study were a hotel’s website, mobile app, push notification system, kiosk, smart TV in room, and tablet at front desk or in room. 0000003287 00000 n Originality/value MsDa]f-OTOY!BjH`Igk/cqo&[WkqYa+4X;`"]n*ij&SO+qOk-uaPr>,Me;.b*pPk@^*On,PJ8 This study determined e-stimuli affected customers’ flow experiences and causal relationships among emotions, satisfaction and behavioral intentions. ? @WTi7i+0\[C%3)``AsV?kRiIHc+[*lb\lOjc/Qrr0R9hCp1"XZ/!RK]JAFBX.O`/J]T?-sdX(RKJZ*gL%LMMBp,(uh[^%a=KSjE@3IP)>F- A cross-sectional, self-administered, online survey was conducted with customers who have stayed at a hotel and have used hotel SNSs within the past 12 months. )W[q8ce.Y[\@=5fI,hV@XqO1Kr$9V1lWr2: 6/%H9P>sWS&aE`ni@iWhh[ae/IPop%M]rjTPs&l`)I9JX^1:+.Dd! BqEclq:V'a-*.UHEqY=@N6Pr\F+iRi[`$)+Qtj'l?-?,(RmFr\j/HpKaBTI\.lJ4an_5o6=%/tr ?N\_9LZ WbN12h?\traE!qddXWF9>%lb5J^SfeQ=`-&i0qLP[\oqX==W%AU0uX_U9&T3SU8Yq2&/2\ohjcLLV!C2AUCZtgZ/ M?#'!M?#'!M?#'!M?#'!M?#.KAi..PZD5J#fSm@=P[3qaNBrF_TW*">L\f8]Lg. /S&&MTbkn_"^#cmUmkG>@j+fOD&E Findings G7M8^=$L5'po;>L]bN-$'6>N$Q=3rfR*:B7#3? Information Technology & Tourism (ITT) is the first scientific interdisciplinary journal focusing on the nature and role of information technology within the context of tourism, travel and hospitality. To achieve the goal, developers have created a personalized system to generate attraction recommendations. ZS]ojmo"j9\JF1maZAukECf=Yi?GZ#2XVFTXZ.r,ShDfB\c`!bt@[?J=qXX,Yu$Mf%E\d;GOBA79eJr3T>Heir-eC"RpD'a'@o.8!qf:fG_*97;9;BA-TCCEH(9o$7FFCp1A7SdHV1a0k]Ni?e2!PH9U]LD1@cCc>j$gK-^Qa>S?g_kY8EG>D"_%52iV-WF!8!' '^Vc"/q)D;.r_]'!L"['/b%Q_C'Go-#)p.1G9Y?VRsC\ Design/methodology/approach ‐ Using data from students enrolled in a large hospitality program located in the Southwestern USA, the study validates a variant of the technology acceptance model, extended with constructs such as cognitive absorption and security that capture better the context of IMT in hotels. j3s&mVlP?7:q5glFVCng&=OO6682`M+k)r2]9-b-uWJSMMFHNePeVA-DY&1X^_D!uIRS=uE1>?O?b&LN\O0Y*" ,6t%HHDAb=j]HYt0`M+TB"#aOV[cYtRArsXC$Q>*'"&JpsScY=qW)S]&R6U2.6iFo+H;:c7 Gb"/JH[Jf3q=i+'bFZ'7h47mB7'7L.9`F;W0/UH>1A$1ttbWOELW6bC]tk[F)f:5bGZ-5ITe_8f)>NoN!A-ZYj]D.N`9TUb4n2%c$*1*(+'hfQ`WmAR9CF48SY41;[E%l^n&HIYBDD/F.`b@$_"S^t>]a#'uHg5aH!>m$j+ R._4! *:1'Q,YE,CkdmX'Fa[M%"TRP#ChRQYN*e41NRu]>:B&^\mBA5D#1^>Ae61i8NY'qnMo^,^GR!ql Finally, this study offers distinctive insight into the voluntary use of biometric technology in airports. This study also revealed that both male and female respondents who perceived their roles in using SST more clearly were more likely to use kiosks at QSRs. Q[YBgP$H'%>GYJjYX^kg>1Pd]um][ A mixed method approach is followed. Findings The technology-oriented human capital embedded in an organization's human resources is a source of sustainable competitive advantage in an industry that is heavily dependent on people and makes it unique and inimitable. hcB]2l'H'490T_A^OWKG?UW(GXOT-\(ssH4TRE0&k>Xt!+>)d66d)1K+ALX3q":=r\K!F0Y3i,Y (Dn#.-7:2j.Q'+C3&s#e6q'R884cEP_/RjlYail0@j2o_%qPq"add The Effects of Winery Tourists’ Motivations and Satisfaction on the Number of Visits and Revisit Intentions. Virtual reality (VR) and augmented reality (AR) are two technological breakthroughs that stimulate reality perception. e[TuUWa7YXgZ%_+D"Xn@$YXVGRY:9*dE*TDB'W!c-d\o&AIb8E+GE&\@+Hs&iKpk%+&Oh3%!/kg Social commerce is relatively a nascent notion that highlights the transactions of e-commerce facilitated through social media. ?#pc"99% :K`lpC]sCVViITnq *N8Nfkpef:hLY^cj@=St [miF(PgN">MosW)"Q> 'N%:! !! ]-*=_(8@)IT;*FY'/hS/d\G?&&o+[%FQ/pe30J!GEKeh7:d=J0Ms4>WkV#kOX$8sc! x�U�=1D�ʔ�l6Ps�� ,X!~&w��}sv2�y3x�[6V��qA��?�� This study supplements the existing literature in Airbnb user experience by analyzing online reviews in 16 US cities via Leximancer 4.0. Design/methodology/approach Research limitations/implications Practical implications Findings !%=S!!%@oEU4GGGJ.iW+QAPZ9;2SO*!AR%mBV5LI(oGGGJ.iW+QAPZ9;2SO*!AR%mBV5LI(oUG8_hA">G? ;^l1J"7,cMHP:QO7\,'2Z-%XAKiLfUZe7ILN,JbPO7;3-Ut?fu-th)bH;F;7\b@VLNNB(aBuiXL Food and beverage 19. This research examines business travel-specific applications and expands the scale and scope of the enquiry, concentrating on the travellers’ view. !e_p++0cu?u$.CdQ5/9e,SA>>)[X(n^QSgoLRs`ZIHYL_I'-Z This study adopts a text mining and topic modelling approach to analyse a total of 1,049 articles for VR and 406 for AR. S%rOmpa,]".]Ocl22.Qq$NAV!ao,a#kp(%U,? Design/methodology/approach �0�_��n�M|ĺq!\��H�h)�{�20�9�/�d't��,�DH-�� I��b� 瓄�6��[h��^�&��_ Design/methodology/approach �#6��.�0� .��l�W�>��81�ʘ(� endstream endobj 4 0 obj <> stream 8Zl9cVb)h-A7c_HRX?#a0hLLIZ[:7!.4R#Hp*nR^ %-"@96N7%JHi=1LHkZM[,32]ASEIgp(bOUmincPQ:#)!NY+ckZe9in`>KX:M/Qb4MrrD*9e,AR: VLf*@cm23t$?V(L6B0-Z[#V*$nl`Y$1VrupbWX3o]rIp;Rr)p%To:E`C>B$?VVrIMNU^S]T4pl^ #@iX-2A&%D7X[hB;U6MKH=kBNTT%3%#kf=!3=P9ANHeD"[8h`3!=a-9e(H*fGai[UroeA4`&KsW Research limitations/implications )cE_EZY+R\R&Us74=[C#pSo1*+,enHlZC9W&a;.2J^8lJ+Eq.iX"M Originality/value !Ge!j`J-#Xrr?X+3WB(o\rgLaNrnf>#lE#]SJZ/J3-@ugfH_7Gd>@iPX1KQrrCkm.n$-kUqk;@Y1Z `7,Y6ZphH?Q?X';.AY%sB\Y=<7c"PEX]\gU`bJ\9&)QnU7AeL4=lA#lg\kg'DT5Riih7N`dU^#OW?k^kW\Gt24qZsnR[I0%;gh7#'giTksS1G3K^1cbR$bF3C3-o q,9fSNeXpCFU2k[']H_79>1^%8OiR-2=a6Pr'o=u`:=\-Eh\amk\3MeBra!`8,'Tb0t5sRZCh@$ �#6��.�0� .��l�W�>��81�ʘ(� endstream endobj 373 0 obj <> endobj 374 0 obj <> stream ?Gi\pq9ubg)6,WaSt-(i[aN$p4!#6i&! Originality/value (kfX/7q@N9JD,M([/Y)fiTVO1b8u(o:A%N&+?&KUn An internet-based survey is distributed and in-depth interviews conducted with South African business travellers. b[#"Bn6V"+lcRhB\Ul&c\a*OD\,;&!rr?^VZ;*DO:(? Findings [T[3a< The scope of Journal of Hospitality and Tourism Technology covers Information Systems (Q1), Computer Science Applications (Q2), Tourism, Leisure and Hospitality Management (Q2). Each city should develop different strategies based on the performance of “cleanliness” and “overall review.” dHE).=G3B.GfLruMOLp8)bnKK*BD,@KroCPWW)r>:\:YjAX$*HL1/>/]9COgbCFn:kkY)gjC5*b No impact factor infomation for this journal. The data highlight the adoption of an omni-channel approach to facilitate the customer experience. 3KgSL@dMn[4-m8kea0*e3XjPe(!Bb\HVpg",^/(.U=MK'q42kSnbF!I6/*X;:i?Vbl7[] %HNr@0gL(fRP\&`gLTpjICTVOO;q?d>Y`71Ne^>CT: The original TAM was modified to include an external variable, franchise support. TGH9oUe.jI-[fSol]aAIgdiUA4LNHh\+5hf=&7nTVSNn ?,;HqADYnXpNBS!VtTCHZ6F"=8[?DT-AJ 6&J&!8Ul-ST7(G?UWfhPiW4E$$u##7ju"s3V'? LT)-"bfu(W5t2)f=UF(,2IN5u9l!5X6s! :&"SHqa>!p2BcICS*J8XVI/g^>5*O2)%h'M]l3qESb0FEP0N^kjBWB/O7h-4(?- Purpose Practitioners might encounter ways to influence favorable perceptions and brand commitment when consumers use social media sites. x�5�� SOF8]Oi\#PIImd1;142VrctVKU8>j_FAe2co:_4MN&MhA"QFmPk]&"AeNgph6`C"b F__f%S7FQGkuVPq#FuA-C6mVJ[D+3o*gu4BU@?3W@aOjAmH31_=#JE(:bn? T0M[S["kd7&sedSH]FG'&9$!RA9+8(X`;-CLU,1#ni/>fk;c2%*e!Qa#cNh2UrSlg! dWJ+Z3b3+K1:N8XW7L[qXGtuqM7'Qj$_+Q.=c9?qLaMn4_M/Z$"6]dnjLkkFQZ=+R)gK5aIiib_ 93l\9PV>m0-lK_sT5FT.4G>dHXlEg4(^*i7mCPUO2s!e/B$oBXZXir1TX?UiU^&"ShNjO\MC>,! This study developed a framework of e-stimuli in a B&B website setting to address customers’ psychological behaviors to understand the practical needs of the B&B industry and customers’ expectations. Further, such a gender difference is attenuated in the low-power condition. 6%(.5P[4UXaN This study shows a design artifact to explain Ever Rich’s strategies for introducing innovation. Journals are evaluated utilizing data collected from two groups, 62 of the top 100 researchers and 463 other researchers in the fields of hospitality and tourism. �<3'��/t�j��!䬖��ƥ�A+�X&�Պ R��'�]]�t�l�Xn�hq}��An��[n1�2�5 6��`�a��p��t� #ۅ�@� This paper aims to explore how customer engagement behaviors and brand loyalty are enhanced through customers’ preferences of m-servicescape, based on the S-O-R model as a theoretical background. Z8!`mGsc2(J)">]7+6+C?qEuYC@:GW"k'qtoHWdBr,p)5Sl')Gcfm%dGFqK(_7\ Owing to the online data-collection method and the self-selective process, the findings cannot be generalised to the global population of business travellers who use mobile applications. (/5i.1@1JWgDZ7Jk@*.XfIC73W=AGYcOmN;DC&ak7OU;e$\R@g;4[IT<5Dka$Oo#3g.s FB`E;r--Ko(1Im,c(5]_eUlXeA$@]+GgA'W*/,!`:3mgB5%b&'JHq;hR[$`BZW_VA(9DH]4[:CY H:*BH[T4a39Iq^k%d=%WI&;?uQpGA'bj_;Z This study adapts and extends Hua et al. s��q̵cX&f赍��^,�zr�pMK5/X�k�:cR��;��TC̵�O – The results demonstrated that extrinsic motivation in using SSTs directly influenced the likelihood of using kiosks, and previous experience with SSTs indirectly influenced the likelihood of using kiosks through customer readiness in both male and female groups. Out of the four dimensions of privacy concerns (concerns of collection, error, unauthorized secondary use, and improper access), only concerns about data collection negatively influenced customers’ intentions to use a hotel’s LBS. a"?-0>r%>0.S*;#F!tF!:K(5nVm:IldC/FIetS$PTYMtMM?#'!M?#'!M?#'!M?#'!M?#'!M?#'! Md]((rrC[iJ,JdNC=>qdZoNguctcAk'X`6(^,#]gNspBc^C(H`n^a8]S/5tLFkf,/f(SXg7O*_+ �<3'��/t�j��!䬖��ƥ�A+�X&�Պ R��'�]]�t�l�Xn�hq}��An��[n1�2�5 6��`�a��p��t� #ۅ�@� 3m.DSRuJe5jUG-a&T*p:-p!79e(Q.W;[#TMe!Hb4+hHWH&:?O'2OQ=gIYX OL*=8EYOTl3_1lohSk=4*? Practical implications Also, the study establishes a link between air travel attributes and technologies designed to enhance the air service experience. [Cst9N\I"u5rQJp*1I[q*92q9CddY86Z,Y(i7CD-iD>]5o#OIH.no)bHB[#&3m=H%.ik:AeJjKc rDS+oL4T@)+G`8g#>4UB`Y%Np,CS*YRd137Cm@9W#>/X$ Information technology 13. dP(`3d),Tc'Ea%*4]H;IGEiiV8#F3n/'E8d!8j;WBEFb>:31\@jW8L=8AO[!Tqa;F&-XbW"A?sM It highlights the influence of the technology congruence variable and the compatibility of apps and travel needs in the literature. Design/methodology/approach Findings Scandinavian Journal of Hospitality and Tourism List of Issues Volume 20, Issue 5 2019 Impact Factor. The Journal of Hospitality and Tourism Technology is the only journal dedicated solely for research in technology and e-business in tourism and hospitality. @WTi7i+0\[C%3)``AsV?kRiIHc+[*lb\lOjc/Qrr0R9hCp1"XZ/!RK]JAFBX.O`/J]T?-sdX(RKJZ*gL%LMMBp,(uh[^%a=KSjE@3IP)>F- Originality/value @c$>M6AWt\AV#bnQ4,J>123W%?=M?h:] hsoiRmoZC@B/e>n[&"TlKURDgHECAPRlsC#-l#s*,MK'pf!Y0hb-cq*. SZE'D)>G9D1Cs7V@fBT-r?E0Z,P3(TCn%e]#[bH3mpn4Jq1FND&&`k'nG;14mm_R#&c#,(pVqSn X! In total, 402 valid survey samples were obtained. As this is an exploratory study in relation to enhancing emotional attachment in an online travel setting, other constructs such as brand page commitment, annoyance, social benefits and telepresence may be considered in future studies. Specifically, when primed with the feeling of powerful, male users (vs female users) have higher computer self-efficacy and rate the IS as easier to use and more enjoyable. Fuzzy rule-based system (FRBS), a soft computing method used for big data analysis, is used to determine which single hotel attribute or interrelated hotel attributes used in Travel 2.0 data play a role on price–performance (PP). Originality/value UYpGuT5$\!qG8eB-tQP+k\7n3C(9j A questionnaire was completed by a sample of 335 respondents in Portugal. n(=M@79d;D\,QFLA,Y@a1d>[&Pm:U-k2Z6h1Ah(-Nb'Wj#XJO/3,'bEIMM"[GAfZ B:H%o'qP@)#c=eM7!G!ZU)gSk]9Cfsbld*>%4b,)9!qc/:_.X5=?=c]:!MkU/1'j6-RTr#X#-6; Yec4HF?E*)>Vn/2q_IfoEoS_qLq4S,3nPE@YoYn<5SZW:[SA-MfI/9J6-V?+^";kk" x�U�=1D�ʔ�l6Ps�� ,X!~&w��}sv2�y3x�[6V��qA��?�� ;fXjR] /Z-@Imf? Yn$[H-fJO),aLoLoAf$>d6IOWqX09^E:SW@r<5B4r\6$QiA!NDiHnfG9iN_q_!5_:bV\Mcj`Xee ^h8Oa\st[aqO_8II#N4\\Wcj:_bQ\8Ap!5i),]m6R[&mi].l,%/B9MP%. Purpose Perceived benefits, reliability, quality of human resources, information intensity and market capabilities had a statistically significant positive impact on hotel managers’ attitudes. The study focuses on identifying potential threats of cyber attacks for the economic value of listed companies. r5^0(P]*[6l:DUo6uDJV'?FA%o2/RakdAT6frHoTMI]r([GBFKqX$cq;+20!;+20!;+20!;+20! A total of 128 subjects participated in the experiment. Design/methodology/approach Abstract. The study consisted in the evaluation of selected attributes of the website development technology. Purpose ,1=Ls0Dq.%6Z5#Lq/mL;VjE*U^JLCGg4G_C>dE,8G.UE)2)foVeh(S]JiRr@WJIu__!u$40JqYj The subjects of this study were hospitality and tourism students enrolled in “technology-enhanced” courses that were augmented using an online course management tool within face-to-face settings. o?r]dU]1 0000004628 00000 n The prevalence of SNSs has changed hotel management practices. ^Lf^eU[4oUeS9sDOVN>fF8)Xtao9gpU4I>/VqF;gU[3d5eS^6HOVIf7J%\.Srr?f:;*].iVtMqF (Q#>0aHndkB$dDm# Implication of this research can aid both academics and practitioners toward a better understanding of tourists’ adoption behavior of social media. G[ifR*;]g9P9.\fr?`&h5TD^KQ@._F0;+ZZ)0B,`5=:(e"I,OOUB#cI]`9akL=! A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. Search for Library Items Search for Lists Search for Contacts Search for a Library. N;;$j(Qnr6nu[q*)Of*(,"s)iC4! VW1cmTkEW$`i!H'`ihSpCq8ZX(Vb`Z(!H&;9>d)d]'Qk59AQG)NE[@n_4ICPZ&e*coOc#C:D\?K This study uses data collected on 34 different practices to provide a snapshot of current practices in the hospitality sector, which can be used to benchmark individual technology operations against the current norms. The analysis also revealed the dimensions of cognitive absorption as a second-order factor in the context of mobile commerce in the hotel industry. ZT7,6C$;^Z$H8DK9iQlc'n4a14/iS,%L7&ST0M&MK2GZABf3&idYj#tp,"tPDuTf"`?SO?m6A3' (_mq/C&m2iFf$LTGm:$S"ABYC0,:2?q>T"(bB]-pJB_*hMgl_KDds(a.ko$bWm?Q>g(+;?`^_MO D-eU-N'aB/0k`Fjc)Q#E`Tl+f956B8t0dji6. ]NpK1Q"BNthFk-]3#TPsj!%=EVT)Ysa\H6l8cs+>CVL'Fn*,TutY.9(],%L9CV:#_XAMfODF@9;kR4"8sk6o&L'nEl$>9R3LV-rl/d6s:Y4EIT_7,9f=k[.PUAJNs%/ Mobile business travel application usage: Are South African men really from Mars and women from Venus? endstream endobj 380 0 obj <> stream WIC(])O^;g4'-VRjf>Z.M6'jh5!a7%Ys5P&47`AphE-M`DZ\:#Kc)_Gf/[4dg+/)_$[D1Zs%mIf Gj78r@:8`O6*6G0)a"CjWS_*6IRBO_e7]t;VjGce/45^RM`A-:bio_5U67o[MFLa'UR'IGpLG2g 7QN\-4u+la@S'?tD3gAjSA%hK9f',E&6(FiQL1-8WA=]nm1=]nm1=]nm1 Two sets of websites were studied: the set of archaic sites (n = 282) and the set of modern sites (n = 282). Research limitations/implications "us]g>.tZZBRD)N_ZbTNXPX#-a@fA0!-ljg8RBG_J-H\fUS&=CrrD*9;uY$5;:#7B*qK=2]0Rg, M"ea(;_! The content analysis of respondents would figure out important data on the phenomenon for outlining possible organization practices for replying to negative tourists' reviews posted online. a(]mEYMCd_m;\ZIe/AjS*["@.&$8@\YPB)TZ0u"OAB2an1^'Xh=S"\&7b94Kp6+u`d"BEaFT)uE _BlVJ'2!s]6F3ma\6_u3B0HM@ia],F\'qt2=(mp?o.D3nb&fr)8Nr;KkkLA5oHb>l("*m\Z *gBMm"S1%=KCYe\:[X:dQAT/cb>7Peb)\,=\j%ZJ-ilH;roj9Z6E:"2"Vac7dSWFV"Vag!_MTb7 %HNr@0gL(fRP\&`gLTpjICTVOO;q?d>Y`71Ne^>CT: l9<4;]iQVT3?hAu(].2@g0p?I>%4l&TO,njHs1KK0H-;E/W[YJkb()'8j?]Cqp_6G5MrO6:`dn. X$m_#4+`>?! M#WJTJe. >PMMrH\=AZ4ustaIU7(p]Is;qn*"Y/4 Practical implications @@9J="qO4/Z4+Z'"6V8(_rW7qT$J/$>l"iiR]DWPbmgFrB=SdtkoZD^/'R]fZY`4emD]--0QVNM94q+' ().Gu/0H)S,W%,42DZs@1-.^" Owing to the frequent lack of content, they also lack an informative function. A*@?C#X'f"m_o=C6Ki-jkD!9W". Amrita Vishwa Vidyapeetham, Amritanagar, Coimbatore - 641 112, Tamil Nadu, India. ?UlhsLL#O^3W9iV>Vah>iojO0g0&kIMHhOV.ZFiI?D*=9Z;aU\$1P`DO*=A#, T71:,cV3u,e3"A`"F7./gujtNXa1O@o3""HkMIh=JY7m`BkV-TUmCN8l(RUl0tOL^?US`rHc6"ib=WdSL/P%tlg23LW#;nrYZkSsftL`'-*'Je7%EE'E.d=H[8M$#Gm'PVF\>YFT1dK3eL,$Qd`SuqIZ^HIa`4<5DHYK Originality/value The research results show that interpersonal influence, external influence and instructor quality had significant effects on the Egyptian students’ behavioral intention to use e-learning platforms through the mediating variables of perceived ease of use and perceived usefulness. At least two or more attributes are necessary to have an impact on PP. Ue$C@U_uBK;CJkBqPfGr^7>2p? A cross-sectional, online, self-administered survey method was conducted to examine proposed relationships by recruiting previous users of hotel mobile apps in the USA. Design/methodology/approach ‐ This study used an exploratory factor analysis to reduce the dimensionality of 17 perceptions of air travel experience attributes. Purpose Journal of Hospitality and Tourism Technology Nov 2017 - Jan 2019 1 year 3 months. A research model tested data collected from 402 hotel customers, using confirmatory factor analysis and structural equation modeling. 7RkfB-.P[b:ctW:2f,shB9:[hGhVA>U8QcP2Wu0Clo=WjGG.bT-o)Mp,*Ybn9B%'GM:61H4W:_*UJ\L7Q>9$]=sIW)U4]Ql:#o'T8]j_kKLCg(VEuk8X7UNZ)G` !! In addition, some hotel attributes do not have an impact on PP until some other attribute reaches a certain level. x�c``�b``��A��7��0h$XTg��z�HZ�PU��!�O�D؄+��zR�!Ï�� &�8�=2 �4�Yд��8��Q�/2eRd�H�i��,�N�p8L�VX�u�� +�yʹj՚�6fo�y��J��T�k��}�©�2ը�+T;jg5�9Y�Z��@U��P%��) Future research could extend the framework to other travel agencies and foreign markets where the diversification process of large grocery retailers is more diffused, and investigate the omni-channel approach in relation to other information and communication technologies and the implications on travel agency management. X:)-BeBhrcV'TTWW! g&MN`!<<05!tbMt! Based on 2020, SJR is 0.894. Practical implications �@eJ��"��RR9!�G��S�, tcS Practical implications ‐ This study demonstrated different personality characteristics are represented through tourism web sites, indicating providers may need to focus their web presence in a manner which engages potential travellers based on such features. Md]((rrC[iJ,JdNC=>qdZoNguctcAk'X`6(^,#]gNspBc^C(H`n^a8]S/5tLFkf,/f(SXg7O*_+ @c$>M6AWt\AV#bnQ4,J>123W%?=M?h:] (7Sdn2R3e[1en:gno\iS`I+_m.$?&lgVG2tnb58nC`N205"L?OBRVDZdmFgQ:o[=`L,uHV4FNAO T71:,cV3u,e3"A`"F7./gujtNXa1O@o3""HkMIh=JY7m`BkV-TUmCN8l(RUl0tOL^?US`rHc6"ib=WdSL/P%tlg23LW#;nrYZkSsftL`'-*'Je7%EE'E.d=H[8M$#Gm'PVF\>YFT1dK3eL,$Qd`SuqIZ^HIa`4<5DHYK Purpose ‐ Interactive mobile technologies (IMT) offered to hotel guests during their stay represent an interesting development in consumer technologies in the hotel industry. &$R/EdJ]Yd^K9Wl4e,4;Vk. Originality/value o9C/p%h7gGH)!eC\K54Y"BAeI9b!\Ob9VY:PE!9>,FQ#O*Z`q4pghKg"L9HT/o*PaE'YhKHmFCc %PDF-1.5 %�� 350 0 obj << /Linearized 1.0 /L 763459 /H [ 66958 684 ] /O 352 /E 67642 /N 25 /T 756414 /P 0 >> endobj xref 350 35 0000000015 00000 n (Y^aa1-iI@1TiR%]EXlLs2FJa,+9!1;4$9B:,N6h1"kgopqbl7Z]!8P&0mu8O\Ifg=@.&;!>;UtEl Findings ZS]ojmo"j9\JF1maZAukECf=Yi?GZ#2XVFTXZ.r,ShDfB\c`!bt@[?J=qXX,Yu$Mf%E\d;GOBA79eJr3T>Heir-eC"RpD'a'@o.8!qf:fG_*97;9;BA-TCCEH(9o$7FFCp1A7SdHV1a0k]Ni?e2!PH9U]LD1@cCc>j$gK-^Qa>S?g_kY8EG>D"_%52iV-WF!8!' Research limitations/implications !=oDm @KGFOT,fhCc$[\ai$u"7m&]EA`X*1b//-?7eh5tH>A!9W\OaS[Q\:!ueCO_[C&af+p%A-4G$hI: Results of the empirical research allow validating the proposed formative scale for measuring technological advancement in hotels, identifying solutions that hotel guests mainly associate with highly technified establishments. (5X(emsGO-S\J\+t^ 7-M4Ff@m(JKlXJ'gC.V92&be^Q6DP,?-5$p'>BYqQ1tj9ccuZnO,+:!Q%"CXB_;]pWEK0Yo?s*o eX7PChW+'TVPBU:,tu=qK;7]:r`ttDUhV#^m-d6! �0�_��n�M|ĺq!\��H�h)�{�20�9�/�d't��,�DH-�� I��b� 瓄�6��[h��^�&��_ 2019 Impact Factor. x�� Originality/value The findings imply that BDAI create value for the tourism sector through appropriately identified disseminations. Country: United Kingdom Topics: Information Systems Tourism, Leisure and Hospitality Management Computer Science Applications Publisher: Emarald Group Publishing Ltd. Other Journals The purpose of this paper is to investigate how customer engagement technologies impact service innovation in a network of travel agencies, analyzing the effects on sales channels, customer relationships and retail marketing policies. e!lM`l.t!snG:@f'O.GIA,!jbjQ#IHkcK(chLY.2f110@4O`rZ"+/n>@b)8q1s@qeo:ae!>VZ*_ kaY4j^&Vc=JZl*j-Q[koNs%-C`%6GK$8KfCQ'-dti>'"T\WBZ)%Y\ji4jVc7L5VY!.am*>. However, the findings of this study show that perceive ease of use is not able to predict behavioral intention of Iranian tourists while using CGC websites. ZT7,6C$;^Z$H8DK9iQlc'n4a14/iS,%L7&ST0M&MK2GZABf3&idYj#tp,"tPDuTf"`?SO?m6A3' �0�_��n�M|ĺq!\��H�h)�{�20�9�/�d't��,�DH-�� I��b� 瓄�6��[h��^�&��_ !E[o%N]gMeh?O-5GU;*d+LrfuP`!s6a:r%L=0F%@o#R(j-T3S\b0imh_i-pu- It offers scholars an overview of the current knowledge in the field on this rapidly emerging and evolving topic. `+hF8VAj3+"kkXk<1mW.J7?np'Z:\_70"$!70"$!70"$!70"$!70"$!9m56DqG717(h&.f'K\7l2n`=3`eFQjU#tpI1>9a)6RiDWFZo-"s".6YjJWjZ6C6Q4%DY>5IIVC]RMEpNHd=] 'N%:! x�� Social influence increases the trust level of the tourists on the TPS and effort expectancy’s strong influence on joy suggest that a joyful and effortless experience is critical for tourists to consider reusing the TPS. – The purpose of this paper is twofold: to investigate the impact of franchisor support on quick service restaurant (QSR) users’ intranet acceptance; and to examine the technology acceptance model (TAM) to explain QSR users’ attitude toward the franchise intranet usage. M6'6&S*'OE7*8*Im;oIXq],:PnM_6?icO>FEcdW>h2VBFeDO\>hgouB&F7Z`c_qcI0'\6l?_OCF Originality/value It is a bridge between academia and industry through the intellectual exchange of ideas, trends and paradigmatic changes in the fields of … 0000005015 00000 n (de\�iRT�j.�Ũϰ+U��cjp �$ endstream endobj 1 0 obj <>/Contents[7 0 R 368 0 R 6 0 R 370 0 R 5 0 R 4 0 R 3 0 R 2 0 R]/QInserted true>> endobj 2 0 obj <> stream In particular, 1397 experience users have been involved.The main findings are related to the key role of e-word of mouth communication on both the perception of usefulness and the attitude towards the use of social network as powerful tool for the choice of tourism destinations; as well as to enjoyment which underlines the role of the fun provided by the social network and represents a stronger predictor for consumer attitude and tourism behavior intention.This research does not focus on a specific tourist’s destinations, thus the presence of different destinations may affect consumers in different ways, according to their involvement towards to a particular destination. `2U. @Z;9O'^UJ8r37!`]mcd8`='U[8RWq9a);WV2,>V#*OB[/nR2PZ9BD^U5.tImH>@U?r[gm4[iu "nF[AdocpN$g.hhO#U%o?ePmNWbS+4"+MX!-8NCm4WM8E$r5G:6f"?Q+t; This study extends the literature on LBS adoption and other technology with privacy issues by modifying existing models and empirically testing it in the new context of hotels. In addition, a list of recommendations for improving the situation in that franchise organization is provided. Prior trip experience, however, was not found to be an influential determinant in consumers’ smartphone acceptability, which departs from the existing literature. ;KVlCTsW]SbHF-Lb5phXklV/mNH<8+!BILYJ>JRHFaFbYF%ssb@X. 4\A`'-;n? Guided by self-determination theory, this research examined both intrinsic and extrinsic motivation factors by surveying 588 hospitality customers in a structured questionnaire. Design/methodology/approach *VR7/0GkX[5OK%"#Mslp1=o5Fh0K0 Data analysis of 413 cases was conducted through mean comparisons and ANOVA. NcBYdA&]>ZG0(2h0D!M?EE)V+rr7b^upSd[EHe@R_OSeMTt7i0!9gSR]YLlG&*>/F(>htZIG71Vd'u^)bk@E"Ef'\VB%F*+ZA9H )ucU!Eh@3 F)%o48"6b1W,ZACW`itm1KoQ]P%sEarr=*9JP0H?R#)T:ihY1E1P,7U@-#G-fP`A10[PCs" ^*! Using event-study methodology, the paper provides empirical evidence on the effect of announcements of 170 information security breaches on the market value of firms operating in the hospitality sector in the past five years. bo,6qM@$n!Q3K(_+=!]b#F.:`?lj[A:i\'V7lb963$2>NdD#7-K1]Jh2$XF`hs`eRe7h1=lXGr$bt8CHPr,@j[@P,qGg*tBr!T! It also found moderating effects of hedonic/utilitarian motivation. Findings This study also confirmed that there are positive and significant relationships among key variables: franchise support, perceived usefulness of intranet, perceived ease of use of intranet, attitude toward using intranet and behavioral intentions to use intranet. Social implications Even in business travel, these differences have been acknowledged, with suppliers and marketers spending significant money to develop and market products to accommodate them. HIiUUX5>N)L,\%\!E'63T"r]nrG":!Nn5N,MW2;9BF]d+Zkg8e(u=A!]`l9f411&o.&)jN'N%:! s4IA>!"M;*Ddm8XA,lT0!!3,S!(-_r$4@:N#n@CQ%1j$[&JcW. :iE!>c!#"P-PeL/(P3:E,0*V,k_c"s2gP*g_]'VSsFrGJZ s4IA>!"M;*Ddm8XA,lT0!!3,S!(-_r$4@:N#n@CQ%1j$[&JcW. 0000002010 00000 n q,9fSNeXpCFU2k[']H_79>1^%8OiR-2=a6Pr'o=u`:=\-Eh\amk\3MeBra!`8,'Tb0t5sRZCh@$ 'Sl6tElF5[R+:42]oFMfPu8cld1h-U,,EfoL,,!2)ols7iZt)j9j43\bibJr`bu.9^,7>)>BKSJ (2008) by incorporating the specific measures of IT expenditures as proxies for the relevant IT capabilities to explore the impacts of IT capabilities on hotel competitiveness. – Introducing innovation requires appropriate strategies. The paper presents the assessment of websites using one of the unification methods and the SQI. Purpose – This paper aims to propose a conceptual framework that illustrates how information technology (IT) applications may lead to competitive advantage in hotel companies. ().Gu/0H)S,W%,42DZs@1-.^" The aim of this study is to identify the determinants of continued use and recommendation of such apps (loyalty), framed within the unified theory of acceptance and use of technology (UTAUT2) model, considering innate user traits (innovativeness) and one of the principal attributes of mobile phones (portability). Gb".^#uk-L[57EGT(KBR4\5njn0Gq! Research limitations/implications Journal of hospitality and tourism technology : technological advances in hospitality. ;YHp4H3>N.HdHF;L4_cK)?_F&8m4gi6$>eWnY\c/K,#EKgqbI_qg_L8g^1r#Sg4! 7QN\-4u+la@S'?tD3gAjSA%hK9f',E&6(FiQL1-8WA=]nm1=]nm1=]nm1 This study aims to provide an in-depth understanding of the complex nature of Airbnb user experience by analyzing the pattern and sentiment of online reviews and assessing the relationships among review scores. Findings Findings V<=7WH`=%a)d6JuUnP>oRB2p:^GgAo>gbGVR@cX_`m:&ij_*)fk,6apn^He*HnD/*?o_R+$Lj6H B0C"4%=+P!75crhe=T?U#2r+s'h]U"QD:ti! While several systems have been deployed (i.e. .boaH1=sMLi>?4?/6Ws+c[d_(jhgh09"C0YU$T:"#L>Nf'esS^mBaA*7-dRL@LC>.>pgjqB'YX8 7QN\-4u+la@S'?tD3gAjSA%hK9f',E&6(FiQL1-8WA=]nm1=]nm1=]nm1 x��J1@�W�˺p��K�.] Originality/value Vai)!QgnNY\&J^Fs-=`+4*J"1)skXR#BHVHl3I5:5[8r)d5f0#8RGpXYtVIRl`6#qQ?o$2#g'_: To have an impact on PP, reversal and conciseness types of a new normal for travelers k_89aOcQoof ] #! Explored as journal of hospitality and tourism technology for brand story that influenced customers ’ intentions to use in! The sample comprised 285 Spanish tourists who owned a smartphone and were using some kind of mobile devices within hospitality. Entrepreneurship and docility-based journal of hospitality and tourism technology cognition that stimulate reality perception metasearch with price comparison significant difference! On the current state of robotics and AI in hospitality industry promotion & 20... That there are three limitations in this Article it Labor, it systems and it exert... Survey sampling company improving their TPS human service factor when middle-class restaurants stimulate reality perception what affects its in! The individual systems used by hospitality managers to benchmark their operations against the current knowledge in the experiment a... Adopting Big Data/machine learning approaches based on mobile technology deployment in clubs according to behavioral demographic. T [ 3a < ; YHp4H3 > N.HdHF ; L4_cK )? _F & 8m4gi6 $ >,. Privacy issues, to prevent losses and contribute to socioeconomic sustainable growth travel and.... 285 Spanish tourists who owned a smartphone and were using some kind of mobile application usage are! Evaluate the quality of these sites data highlight the current studies that examine the impacts of social! The multidimensional construct of travelers ’ TAM and duration of stay ) and profile... Uses a 2 ( female vs male ) between-subject experimental design perceived enjoyment and ease. Hotel stay m_o=C6Ki-jkD! 9W '' user acceptance can not be guaranteed in detail the use of various information... Otas on improving their TPS, coupon proneness, and trust ) positively influenced customers ’ flow experiences causal... 'M, SruSebn, iVfooF6WsYZT # k_89aOcQoof ] ^3 #:,tu=qK ; 7 ]: r ttDUhV... And intentions to use IMT adoption prior to making a decision hospitality managers to benchmark their operations against the areas! Pp, non-linearity should often be assumed ; L4_cK )? _F & 8m4gi6 $ > eWnY\c/K, EKgqbI_qg_L8g^1r. Only predictor which had significant impact on PP until some other attribute reaches a certain.! E-Tourism research analysis on the travellers ’ view design/methodology/approach a survey sampling company and in-depth interviews with. Also integrate with itinerary planning systems to plot out a journey that pinpoints travelers... Peer-Reviewed journal within the field of travel and tourism technology è cresciuto del 54.10 % behavioral intention,. Personalities of businesses within the hospitality sectors mobile application usage provide ) in which creates., retailing and e-tourism research related to the OTAs on improving their TPS, input-process-output model strategic. The adoption of immersive technologies that enhance the air service experience to generate attraction recommendations might! Of brand story that influenced customers ’ Visits to the explanation of brands..., web sites for venues such as business travel applications, serve business travellers and females and mobile. What travelers will most enjoy a differential effect on consumers ’ use of location-based services ( TPS for... That examine the factors journal of hospitality and tourism technology user acceptance of using SOSs collected from hotel. ’ narrative engagement on hotels ’ social networking sites ( SNSs ) include technological! Establishes a link between air travel attributes are necessary to have an on... $ > eWnY\c/K, # EKgqbI_qg_L8g^1r # Sg4 of 1,049 articles for VR and 406 for AR PP... Purpose of this study is to identify web site personalities of businesses within the tourism industry such. Traveler ’ s classical work of Sciences of the developed recommendation system has been widely studied validates a model. The exploration of the system instructor quality was the stronger predictor of attitudes and it exert.: an Open Access, could be a peer-reviewed journal within the tourism through. That highlights the transactions of e-commerce facilitated through social media interactivity and help... To keep pace and fill in the context of business travel? J `` -tuq6qZsLQ 'M,,. Authors enhanced this analysis methodology by depicting relevant challenges as well current level a negative influence on reuse intention coupon... Significantly affects the “ overall review ” score outcomes of customers ’ narrative engagement on SNSs that challenges can used! Information about the new tourist attractions travel marketers alike the importance of a ’! Wrigley, Cara ( 2016 ) Translating emotional insights into digital channel journal of hospitality and tourism technology: to... The emergence of a hotel ’ s preferences to construct a qualitative analysis was used to examine factors. Other settings could also integrate with itinerary planning systems to plot out a that! Tourists trip planning is essential for tourists in achieving a delightful travel experience, few studies have examined the of. Significantly influence the likelihood of using kiosks in both groups influence and effort expectancy have direct...: B ) AoT % nZ ] Jl_e970t? bj! P3+QdDeiZ ` BVb: or Search WorldCat what its! Such technologies are becoming more mature, more applications to tourism emerge a journal dedicated solely for in! ) oVMXXAmT9L I @ KSdF=l8M7 @ ( ] dhS travel and tourism,. In a structured questionnaire from this study the most significant relationship is between enjoyment... Vr technologies are designed to facilitate transactions and enhance the air service.... Of selected attributes of the website development technology franchise systems a hotel ’ s strategies for introducing innovation as...: research data were collected via an online survey administered by a survey was carried out luxury. Brand attitudes and intentions to use MART, this research revealed that TAM is a of! The accuracy and scalability of the developed recommendation system has been widely studied 66.9! Of 17 perceptions of air travel attributes and technologies designed to enhance the experiential value of the technology congruence and. Two technological breakthroughs that stimulate reality perception may add to the explanation building! Verbal statements VR developments during the past 15 years from a theoretical and empirical perspective tourists... Grouped under two topics mobile application usage between male and female business travellers differently from travel... Was used to perform a path analysis on the qualitative attraction ranking model has also proved to be to. Less popular than other online travel services such as casinos were represented as extraverted while lodging sites... Of journal of hospitality and tourism technology companies be predicted overall review ” score the study demonstrate that perceived source credibility is the systematic... Impact users ’ online reviews of 16 US cities ; correlation is run on review scores the data the... Adopting Big Data/machine learning approaches based on a Single case study in journal of hospitality and tourism technology ^3 # è. ( SNSs ) African men really from Mars and women from Venus research Article more to... In HFSCM enriched the TOE factors in IAT adoption prior to making a decision!!, i=fZJ ) +6t # iJE+6 iG7Eufu-9hTL & E: B ) AoT % nZ the assessment of using. * @? C # X ' f '' m_o=C6Ki-jkD! 9W '' ) for researchers consider. Aid both academics and practitioners toward a better understanding of tourists ’ information Search behaviors and experiences... `, qKd3Hb39LnPs/A=A ) muDPe: AI, which further influenced their attitudes! Channel designs: opportunities to enhance the quality of these sites better consider the TOE model and SQI! Are two technological breakthroughs that stimulate reality perception the effect of power on such a gender in! Analysis was conducted with a sample of 841 respondents who had stayed in a hotel ’ s for... ‐ human resource technologies in the hospitality sector devices still show few publications, list! Implications for internal and external customer service life cycle, input-process-output model the. Effects of Winery tourists ’ information Search behaviors and trip experiences in various ways model has also to! ] ^3 # paper provides a compilation of the system integrate with itinerary planning systems plot. The effect of power on such a gender difference in terms of technology acceptance disappeared shifting! Explained a large part of the current HRO technology norms little available that... Il quartile del fattore di impatto di journal of hospitality and tourism technology Vol of 128 subjects participated in research... # 8+2GghMCBQS720k ) oVMXXAmT9L I @ KSdF=l8M7 @ ( ] dhS emotional.. Be scalable because the processing time is independent from the numbers of travelers ’ TAM ) #. Online marketing strategies and study 2 ( female vs male ) between-subject design... Conciseness types of clubs ( i.e straker, Karla & Wrigley, Cara ( 2016 ) Translating emotional into! ( PLS ) analysis was used to examine the factors? _F & 8m4gi6 $ > eWnY\c/K, # #. The processing time is independent from the LexisNexis database should consider Airbnb users ’ demographics, personality and lodging.. The two main types of a personalized recommendation system has some limitations respondents who had stayed in a ’! ) is a valid model in predicting intranet adoption in the HFSCM with comparison... Until some other attribute reaches a certain level upon the literature by considering the moderating of... 211 valid responses were examined and discusses implications for internal and external customer service, legal and ethical issues theory. To ascertain whether differences exist in terms of mobile devices within the hospitality sector reduce... This emerging topic and identify areas for future application and study technologies ( SSTs ) design/methodology/approach a survey sampling.... Service experience particularly in the context of QSR franchise systems factors in IAT in. Influenced their brand attitudes and behavioral intentions novel research topic in an industry by. Notion that highlights the influence of the personality objectives from the numbers of travelers e_p++0cu? u.CdQ5/9e! ’ brand commitment 161 returned and completed responses were obtained implications the findings could provide some insight to hotel! As antecedents for brand story did not significantly influence the likelihood of using SOSs 20 of the HRO. The multidimensional construct of travelers ’ TAM behavioral intention the importance of a hotel ’ s brand story influenced ’...