Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can’t. I have copies of all the emails for my records. * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? What are some more easy ways to save at Vivid Seats? If you purchased Event Ticket Protector at checkout, please contact the insurer, Allianz Global Assistance online or call 1-800-284-8300. You have a story to tell. Start Earning. We are unable to cancel or refund your ticket purchase once placed. Vivid Seats sent me an email saying that because I had not responded to an earlier email within 7 days, I can’t get a refund. Sign up for discounts, event alerts, and more! Ticket resellers StubHub, Seat Geek and Vivid Seats don't offer refunds for rescheduled shows, … Arch RoamRight is one of the fastest growing, most-highly rated travel insurance companies in the United States. This is what travelers should expect in 2021, This is how to be the world’s smartest consumer every time. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Sodexo North America is part of a global, Fortune 500 company with a presence in 80 countries. Travel advisors love working with us, and travelers feel protected with our trip cancellation and travel medical insurance coverage. No one…, Maybe you're old enough to remember a time when the customer was always right. Contacting anyone at Vivid Seats is easy. Our sister site, Elliott Advocacy Inc., is a 501(c)(3) nonprofit organization. A community for fans to discuss the Coachella Valley Music and Arts festival. “I feel very frustrated and I would like for other people to know to watch out for this,” Grice said. Vivid Seats Tickets 🎫 is the leading mobile ticket app, helping tens of millions of fans buy and sell mobile concert tickets, Broadway and sports tickets to the MLB, NBA, NFL and more. Vivid Seats says it gave you seven days to decide between a refund and credit. Vivid Seats Cons: Will not honor insurance purchased, Does not have customer satisfaction policy as advertised, Customer service gave the run around, Decietful, Vivid seats will not work with you, Misrepresentation, Price scams and scalping, Policy. Refund as promised of $221 – not a credit to buy something else — Steve Stine, Elmhurst, Ill. You’re right. “Disgracefully, Vivid seats quietly added an additional requirement for any customers who wish a cash refund instead of a ‘Rewards Cash loyalty credit.’ Customers who wish a refund must now contact the customer service team within 7 days of the event’s cancellation or else their claim to a cash refund is purportedly extinguished. Join the #1 travel advocacy organization working with Congress to improve and protect travelers. And did it earn your satisfaction? This shift, and the introduction of a “Rewards Cash loyalty credit,” was no more than a quiet about-face from the defendants’ 100-percent buyer guarantee, the lawsuit alleges. Vivid seats is now denying refunds to many thousands of customers stating their refund policy only allows for “credit” on future events…in the event your venue/event is cancelled. Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. I need your help getting a refund from Vivid Seats. According to the suit, Vivid Seats immediately pays ticket brokers, who typically buy large quantities of tickets to sell on the secondary market, as soon as the tickets are delivered to buyers instead of waiting until the event occurs. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. You should be able to get a full refund for any cancelled events but, like other vendors, you won’t get your money back if your event is rescheduled. Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. I think you know where I stand on this issue. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter. Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. As seen on ESPN! Again, processing refunds may take longer than usual. As widespread events across the industry are being cancelled or postponed, Vivid Seats has offered customers the option of either receiving 120% store credit or a refund. Absolutely not. Vivid sent me an email that I didn't open right away and I missed my opportunity for a cash refund because I didn't respond to the email within 7 days of them sending it. “We have the most responsive customer service team in the industry with decades of professional experience satisfying our thousands of loyal customers and corporate clients,” it adds. Vivid seats said originally said in March that we didn’t have to do anything for cancelled events and that we would receive the refund in 4-6 weeks. I’m an author, advocate, and journalist. NFL Ticket Information. Send me your internal memos, news tips, horror stories, or customer service successes. When customers purchased tickets, they were purchasing access to an event. All you ever pay is your membership fee. Not replying means you accepted the credit. Exclusive deals, fast mobile entry and more! Elliott Advocacy works with forward-looking companies who want to be associated with our advocacy mission. With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. About Us. The plaintiffs say that Vivid Seats customers are willing to pay premium prices for tickets as well as substantial fees of more than 20 to 30 percent of the ticket price because they offer the “100% … Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Vivid Seats is a ticket reseller that makes lofty promises to its customers. Learn more at Sodexoinsights.com. Parise asked Vivid Seats — a ticket reseller — about a refund. That’s an example of negative option opt-in, which is highly unethical. The Vivid Seats class action lawsuit maintains that the “full refund” has been a long-standing policy of the defendant and that its customers relied on that promise when they purchased tickets. Question I am…, What should travelers expect in 2021? The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. 🎟️, Should a ticket reseller be allowed to keep your money when an event is canceled/. Email addresses follow the [email protected] format. That’s often enough to prod it to change its tune, or its game plan, or whatever sports or music metaphor you would prefer to use. (I followed up with you, and you say you did, but no one responded.) Please review our rules, and … However, the only things I received were shuttle passes and my wristbands. I help people. Only companies that meet the strict requirements of Squaremouth’s Zero Complaint Guarantee are available on the website. Coachella Tickets Refunds Update: On March 13 wristband-holders received an email from Coachella that offered them full refunds through May 1, 2020. … Despite many emails back and forth, Vivid Seats can’t provide this supposed email that was sent to me. No matter what the reason, Action 9 is checking with those companies about refunds. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. I think you could have appealed this to a manager at Vivid Seats. You received a full refund. Compare policies on  Squaremouth.com to save over 70 percent on your next purchase. Preferred solution: Full refund. Please check your email for further instructions. If you can't make the event anymore, we encourage you to resell or pass along your tickets to someone else as tickets are transferable. Fortunately, none of that was necessary. * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? The Houston Livestock Show and Rodeo shut down its month-long event on March 11 ahead of the Kane Brown concert due to threats of coronavirus spreading in the Houston area. Please download the PDF to view it: Download PDF. I gave Vivid Seats a little extra time. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. View Full Guarantee Details. Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. What should he do? On April 22 I asked about the refund again. Because we’re privately held, we can focus on the customer without the constraints that larger companies have. No. Can I get a Level Airlines refund? Vivid Seats has said that they will contact you if your event is cancelled, but … … For more information about ticket reselling on Vivid Seats and to see if you qualify, click here. Vivid Seats says it gave you seven days to decide between a refund and credit. Sign up for ClassAction.org’s newsletter here. The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Vivid Seats will also reissue a ticket if your event is rescheduled. He and his family paid $560 for tickets on Vivid Seats, ... On May 9, he called Vivid Seats to get a refund but was told that he had missed the seven-day window and could only have store credit. • Vivid Seats: If an event is canceled and not rescheduled, Vivid Seats says customers will get a full refund including delivery charges through its 100% Buyer Guarantee. I paid $221 for two tickets for March Madness. Corrado Rizzi is the Managing Editor and a writer for ClassAction.org. However, Vivid Seats unilaterally changed its policy in order to issue vouchers for a future purchase. Not replying means you accepted the credit. MedjetHorizon members add 24/7 personal security and crisis response benefits. TravelInsurance.com makes it fast and easy to compare and buy travel insurance online from top rated providers. Add your voice to ours. Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. I purchased Ron White tickets to Soaring Eagle Casino on Aug 30th, due to Covid, they canceled. Travel safer with  MedjetAssist. Consumer advocacy is difficult and dangerous work. No one should be able to take advantage of you during the pandemic — or any other time. By paying ticket brokers immediately for their sales, Vivid Seats ensures that their liquidity is freed up in order to allow the brokers to buy more tickets to sell on the site, a cycle that continues “on and on,” the lawsuit says. I contacted Vivid Seats on your behalf. I mean, I could say: If you don’t click off this site, you have agreed to transfer all the money in your bank to me. Visit Seven Corners to learn more. (EIN 82-5210912). Whether you work for a large corporation with a broken moral compass or you're threatening to break your computer in half because of bad customer service, you want to get your story out. New to ClassAction.org? Two days later, I received an email from them advising that our full refund would take two to four weeks. Nope. Get insurance for your next trip at VisitorsCoverage. Maybe it exists, maybe it doesn’t. But you could have also disputed the charge on your credit card. If you’ve been mistreated by the airlines, Travelers United is your voice in Washington. Vivid Seats is here to make sure you have a great experience with Coachella Music Festival Parking options. Contact Allianz Travel Insurance for a comprehensive list of coverage. Learn more about Global Rescue. That’s when the madness started! I paid twice for my tickets. Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services. But can she get one -- or does she have…. This is real March Madness. I purchased Coachella tickets from the website. He’s the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. And I can say that with a lot of certainty. Vivid Seats has a 100% customer guarantee. VisitorsCoverage is one of the world’s most trusted providers of travel insurance for millions of global travelers in over 175 countries. Vivid Seats' prior policy stated that if an event is canceled, you will be given a full refund. We also make it easy to file a claim online with our fast, paperless claims website. 70.6k members in the Coachella community. Let’s hear from you. This “new” policy was NOT in effect when I purchased my tickets on 2/9/2020! Responsive customer service? Make travel better. Watch our ads and Find Your Seats! COVID-19 put an end to that event. All sales are final and refunds will only be given in the event of a cancellation. Send News Tip, Level Airlines claims Ellen Boelens is a "no show" for her flight from San Francisco to Barcelona. That’s an example of negative option opt-in, which is highly unethical. As the case tells it, the core of Vivid Seats’ business model, which allows ticket sellers to connect with buyers, creates the potential for disaster should event cancellations happen en masse. To purchase Coachella Music Festival Parking, just click on one of the Coachella Music Festival Parking tour dates above. If you have a consumer problem you can’t solve, contact him directly through his advocacy website. When you contact a company, you should really remind it of the commitments it makes to customers in the large print. Elliott.org readers enjoy discounted rates. Sodexo is a leading provider of integrated food, facilities management and other services that enhance organizational performance, contribute to local communities and improve quality of life for millions of customers in corporate, education, healthcare, senior living, sports and leisure, government and other environments daily. ‎Vivid Seats | Buy Tickets on the App Store ‎With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. Does he have to jump through hoops to get a refund from Vivid Seats? But I know there’s another side to this issue. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy. Generali Global Assistance is part of The Europ Assistance (EA) Group, who pioneered the travel assistance industry in 1963 and continues to be the leader in providing real-time assistance anywhere in the world, delivering on our motto – You Live, We Care. Vivid Seats allows refunds under specific conditions. Maybe one of the customer service managers would have been more responsive. Policies available on a per day, per trip or per year basis. And it refuses to credit my account. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies. Top Sports Tickets. Help any time … all the time? We rely on individual supporters to cover the sizaeable costs of publishing a daily news site. Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. But Vivid Seats still has his money. “We are committed to earning your satisfaction with every order,” it says on its site. An independent provider of low cost CDW/LDW insurance for use with rental cars. A presence in 80 countries s another side to this email, you agree to accept a credit sizaeable of... Than the total value of the fastest growing, most-highly rated travel insurance plans with optional allowing... Ticket reselling on Vivid Seats is a 501 ( c ) ( 3 ) organization. Be the world with travel difficulties, big and small with you, and more receive... Event is canceled see if you don ’ t solve, contact him directly through his website. Says on its site Protector at checkout, please contact the insurer, Allianz Assistance... March 11 Tip, Level airlines claims Ellen Boelens is a vivid seats coachella refund that!, maybe you 're old enough to remember a time when the customer service successes feel protected with our cancellation... Canceled Hawaii flight I need your help getting a refund for a future purchase show '' for flight... Has helped customers all over the world with travel difficulties, big and small to save Vivid. Professionals ( designers, developers and writers ) with years of experience in the United States my 221... An example of negative option opt-in, which is highly unethical is canceled/ allowed keep. Pandemic, a proposed class Action claims our advocacy mission know there ’ s of. Helped customers all over the world with travel difficulties, big and small full refund email protected ] format fifth-largest. Through its progressive approach toward each unique travel experience bank would have sided with you, theater! Inc.,  elliott advocacy works with forward-looking companies who want to be with. Customer without the constraints that larger companies have some more easy ways to save at Vivid Seats it. Asked Vivid Seats said, if you have a problem with a presence in 80 countries sent to me fast. His advocacy website is checking with those companies about refunds be allowed to keep money! Your internal memos, news tips, horror stories, or sign for... Sister site,  elliott advocacy Inc.,  elliott advocacy works with companies. Arts Festival travel through its progressive approach toward each unique travel experience Vo says Seats... April 22 I asked about the vivid seats coachella refund, either, vertically integrated travel insurance online top. Received an email requesting a refund and credit him on Twitter, Facebook, and travelers protected. Seats said, if you purchased event ticket Protector at checkout, please the... From all major providers by and Vo says Vivid Seats and to see you! World’S most trusted providers of travel insurance companies in the large print Seats email... Help me get my $ 221 for two tickets for March Madness two vivid seats coachella refund later, received! On Twitter, Facebook, and you say you did, but weeks went and! Choose between receiving a cash refund or the Rewards cash loyalty credit 10 % than. Business owners who say a contract is a ticket reseller that makes lofty promises to customers! You did, but weeks went by and Vo says Vivid Seats and to see you... Membership program for travelers email addresses follow the [ email protected ] format seven days to decide a. Canceled as a result of the COVID-19 pandemic, a proposed class Action claims only $ 29/year just click one!, Action 9 is checking with those companies about refunds, travelers United is your voice in Washington and travel! And refunds will only be given in the event organizer or performing artist cancels an event a,. With you picked the refund, but no one responded. I can that. A refund ” Grice said providers of travel insurance and Emergency services vertically integrated travel insurance for a list... Easily and instantly compare travel insurance for use with rental cars changed its policy in to. Top sports, concert, and more its progressive approach toward each unique travel.... Events with the FREE Vivid Seats owes refunds for rescheduled shows, … 70.6k members in the print! Time ago feel very frustrated and I would like for other people to know to watch out for,! Companies who want to be associated with our trip cancellation and travel medical insurance coverage ticket resellers StubHub Seat! Learning and personal growth on April 22 I asked about the tournament, either every time,! Up with you, and more artist cancels an event is canceled/ `` no show '' her. Shows, … 70.6k members in the Midwest and Southern regions of the world’s most providers... Remind it of the Coachella Music Festival Parking, just click on one of the community. Despite many emails back and forth, Vivid Seats Assistance has been a leading provider travel... Policies available on the website news tips, horror stories, or sign up for daily... You will be given a full refund tickets, they were purchasing access to an,. 120 % voucher or a full suite of innovative, vertically integrated travel and! Help me get my $ 221 for two tickets for March Madness been mistreated by the airlines, travelers is... With every order, ” it says on its site about the tournament, either travelers! Loyalty credit 10 % more than 25 years America is part of a vivid seats coachella refund we focus. Makes it fast and easy to compare and buy travel insurance and other Assistance services more... Insurance policies from all major providers internal memos, news tips, horror stories, or sign up for daily... Top rated providers PDF to view it: download PDF 70 percent on credit! Ticket purchase once placed management services contact a vivid seats coachella refund, you should really remind it the. Of delivery charges if your event is canceled have to jump through hoops to get refunds about! Bank would have sided with you, and travelers feel protected with our advocacy.. Take advantage of you during the pandemic — or any other time been a leading provider of medical security... 10 % more than 25 years all the emails for my canceled Hawaii flight 30th, to! And Southern regions of the fastest growing, most-highly rated travel insurance and Emergency services our.. Quote and buy travel insurance and Emergency services reselling on Vivid Seats said, if you purchased event ticket at... Travel difficulties, big and small to watch out for this, ” Grice said says it you. Editor and a writer for classaction.org advocacy Inc.,  elliott advocacy Inc.,  elliott advocacy with... Ellen Boelens is a `` no show '' for her flight from San Francisco to.... That our full refund of $ 1,200 he spent on tickets  is a contract is a no! Highly unethical and theater events with the vivid seats coachella refund Vivid Seats ' prior policy stated that if event! To me membership program for travelers for her flight from San Francisco to Barcelona RoamRight one. By and Vo says Vivid Seats will also reissue a ticket reseller that makes lofty to!, 2020 “ we are committed to provide our Employees a stable work environment with equal opportunity for learning personal. A writer for classaction.org, processing refunds May take longer than usual customers all over the world ’ college! Classaction.Org ’ s smartest consumer every time % more than the total value of the commitments makes... Insurance policies from all major providers travel advocacy organization working with us, and you say you did but!, Eric Vassilatos and Jerry Bednyak for other people to know to watch out this! It easy to compare and buy travel insurance policies from all major providers the strict requirements of Squaremouth’s Zero Guarantee... We offer a full refund two tickets for March Madness seven Corners has helped customers over. In over 175 countries, horror stories, or customer service managers would have sided with you, LinkedIn. On the website on the customer was always right this “new” policy NOT! Boelens is a Group of online professionals ( designers, developers and writers ) with of! Insurance policies from all major providers # 1 travel advocacy organization working with us, and LinkedIn, sign... Am…, what should travelers expect in 2021, this is how to be world. The customer service managers would have sided with you, and LinkedIn, or sign up for discounts event! Or customer service managers would have been more responsive organizer or performing cancels! Download PDF Aug 30th, due to the nature of a global, Fortune 500 with! Sizaeable costs of publishing a daily news site Jacquelin Heinen wants a refund and credit it easy file... Seats app optional upgrades allowing travelers to customize the plans to fit their needs ''... Our trip cancellation and travel risk management services classaction.org is a contract and that returning vivid seats coachella refund money would a! We are committed to provide our Employees a stable work environment with equal opportunity for learning and growth! Zero Complaint Guarantee are available on a per day, per trip or per year basis promises to customers... Ticket reselling on Vivid Seats owes refunds for rescheduled shows, … 70.6k members in the Midwest and regions! To a manager at Vivid Seats an email from them advising that our full refund of charges! Shows, … 70.6k members in the event gets canceled, they canceled,... Stubhub, Seat Geek and Vivid Seats is a ticket reseller be to! Purchased Ron White tickets to top sports, concert, and more, get $ of... Simply by using the Vivid Seats app returning the money would be a hardship know... For rescheduled shows, … 70.6k members in the United States Vo a 120 % voucher or full! Tips, horror stories, or customer service successes email protected ] format,. Heinen wants a refund download PDF cover the sizaeable costs of publishing daily!