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I did coax WD Data Lifeguard Diagnostics (Windows only) to have a look at the drive (under a Windows 10 VM under Parallels), and sure enough, the drive has Firmware Number: 1030 I’ve essentially given up on WD, and I’ve bought a G-Drive USB-C (thanks, Frank-M for the recommendation), which should arrive by the end of the week. Double-click the “WD_Utilities_Installer_for_Mac_2_1_1_100.dmg” to create the “WD Drive Utilities” disk image on your desktop. Also Read List of Top 5 Mac Hard Disk Drive Repair Software. Both only have USB-C ports, so I can only connect the drive through an adapter or USB-Hub. Opened a case with WD. Method 1: Mount WD My Passport for Mac in Disk Utility manually. Including Apple®’s™ pigtail, USB hub (USB-C to MBPro, USB2/A port on hub). You are describing the same issues I encountered. This is also important when USB flash drives, SD card, or other external hard drives that are not showing up on Mac. The changes implemented take effect immediately; hence, you can now see the external WD drive on the desktop. It is favored by many Windows users. It does not make a difference, the issue occurs with both methods. I searched the internet up and down but could not find any reports of the issue which leaves me a bit puzzled. otherwise no light blinking. After the job is done, the WD is safely removed from the Mac. Pretty shocking that two big companies [ Apple, WD ] devolve to finger pointing right quickly, and neither side can prove it. âEvery time I connect my 1 TB WD Elements external drive to MacBook Pro, the drive does not show up. I’ve tried several adapters. 3. I have a backup hard drive that I've been trying to access for months, but it seems like it just can't draw enough power from any mac to be recognized. First to format your WD Elements external drive to Mac OS Extended (Journaled) file system. And, Apple level 2 is supposedly coordinating a call ‘with engineering’ to look into this further. (and no, so far there is no solution to the issue of this topic, a fix to the firmware by WD or a fix to MacOS by Apple would probably be needed). You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/12455, Thanks - I know that page. When I am going to utility disk, it is said that the node 40 and 41 is unused but not erased and that it cannot be repaired. The Drive is immediately recognized in the System Profiler of MacOS below its respective USB bus. Wd Passport For Mac Not Recognized. I can see (white LED) and hear the drive … Download Stellar Data Recovery software and recover WD external hard drive data like a PRO. 1. You’ve Plugged In And WD Elements Not Showing Up On Mac? It is really annoying as I need to access and transfer the driveâs content. Everybody knows that the most important thing is to restore all lost data when a WD My Passport drive is not recognized on Mac, but many people still like to know the reasons why an external hard drive stops working on Mac. any solution please View Entire Discussion (7 Comments) If you do not select the Hard disks option, then Mac driveâs and partitions icons remain hidden from the desktop; this could be a reason why youâre unable to access the drive. Also ‘discovered’ that WD Drive Utilities ‘cannot find’ an Elements drive, using either: Mac or Windows copy of WD Drive Utilities. They fiddled with stuff, including, plugging WD Elements into a brand new ‘stock’ MacBook Air running Catalina. Try connecting the external drive to another Mac and see if you can access the drive. WD external hard drive cannot be recognized with the light on in PC? Same trouble. In particular, the USB port on the hard drive must be properly plugged in so that the hard drive is detected properly. Elements 10TB (I have 2 drives now: 1 is on ‘advance exchange’. Learn more? This will be what happens 10 out of 10 times when freshly plugging it in. Follow effective solutions here to fix this issue and repair WD external hard drive to work again without losing any data. Here are some possible reasons: I have a 2TB WD hard-drive formatted to FAT32. It’s more expensive and ultimately also a WD drive, so they made a bit of extra revenue over their flawed product, which annoys me, but at least my problem is solved. And if there is a large file beyond 4GB in file size, exFAT file system will … Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. If it does, plug in the WD external drive using another port. And your WD elements drive will work at USB 2.0 speed to match your Mac. It only contains the steps that got me to narrow down the issue to the above description which is much more specific than any of the guidelines on that page. Here I recommend you to change the file system of the WD hard drive from NTFS to FAT32 or exFAT, thus the WD hard drive is able to be used not only with Mac, but also with Windows. Catalina. You’ve logged in and connected up your WD Elements external hard drive on your Mac. Also, check the flash drive port of the Mac to ensure thatâs not whatâs causing the issue. The issue occurs with both of my Macs (a 2020 MacBook air, and a 2016 MacBook, both running MacOS Catalina in the latest version) in exactly the same way. I’m having this problem too. Possible Reasons Why WD My Passport Does Not Work on Mac. The video illustrates how to recover data from lost/deleted volume. Your WD hard drive is not recognized, so it's not showing up in Disk Utility at all. Let’s starts the discussion in details. You may face this problem even after restarting your Mac or reconnecting the WD drive! Postulated: Elements drive needs a firmware update. I bought one on amazon. I had previously just gone to europe on a holiday and I had taken my external there and then 1 night it decided not … Any help would be greatly appreciated.â. WD suggested Disk Utility // First Aid, but for this issue, the drive does not show up in Disk Utility: it only makes it as far as a brief entry in System Info -> Hardware -> USB. If you are facing “WD External Hard Drive not recognized” problem on your computer, then you can read & follow our instructions to fix this issue.One possible solution to fix this problem is to reinstall WD External Hard Drive Drivers on Windows device. Because of it’s Canât Find Volume feature, the software searches lost or deleted volume, HFS/HFS+ partitions and subsequently recovers data from it. WD Elements: Software. (a previous exchange with your support only resulted in “the drive needs to be replaced again”). Does a Mac have a Built-in Data Recovery Tool? When I very quickly (split-second) unplug and plug in the power cable after the drive has started but not mounted (steps 1-4), the drive will keep spinning and will then be mounted afterwards. The inaccessibility issue could be due to the corrupt drive. After this, reboot PC and reconnect WD external hard drive to your PC, then you'll be able to use the drive again. I ended up selling my drive at a loss as I couldn’t get it working and my vendor would not take it back. One of the reasons why your Mac cannot read WD external drive could be due to the loose connections. Extended ( Journaled ) file system described in that video is not recognized no matter what fat... Problem – ‘ Mac can ’ t Read WD Elements for a Mac and see if you Repair... Will turn it back on older MacBook with USB 2.0 port. ), or an drive! Usb standards, in addition to the corrupt drive using another port as a time Error... Mbpro, USB2/A port on hub ) be a hardware issue with the Mac in finder and is recognized! 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