Contact us - info@morphebrushes.com Customer Service - 877-366-7743 I sent multiple emails which were all ignored. Made an order on October 11. Enter a few personal details - name, email, postcode and DOB. I should have pay attention to the comments before trying a new order. Leurs services clientèle est misérable et leurs livraison une catastrophe c’est juste bon à vendre du rêve et à nous faire claquer de la tune pour rien recevoir (8€ de frais de port en plus.. du jamais vu..), Bonjour, suite aux mauvais commentaires du site Morphe EU, j'ai été beaucoup rétissante de commander sur leur site mais j'ai voulu faire mon propre avis.Je le regrette pas dutout car j'ai commander le Dimanche 29 Novembre et j'ai reçu ma commande chez moi le Samedi 05 Decembre, la commande est arriver tres bien emballer avec soins et rien ne manquer !Je suis tres contente de mon achat et je racheterai sans aucun soucis! I can’t even cancel my order without getting in touch with them which is proving near on impossible. Your experience can help others make better choices. I have been waiting weeks for my delivery. Aucune réponse à mes mails si ce n’est des réponses automatiques pour raison « COVID ». Emailed customer service at the end of the fifth working day, and received a reply that their shipping is taking a little longer and I’ll receive an email once it has shipped - no timeframe was given. Cependant j’enlève une étoile car le service client laisse à … Au niveau du set de pinceaux rien à redire, bien emballé, aucun dégât et de qualité. Never again ! If the product is deemed defective Morphe will replace the product at no additional charge to the customer. I have been waiting weeks for my delivery. J'ai l'impression qu'on a la poisse avec les commandes de 20 au 23 novembre ‍♀️ prévenez quand vous recevez votre commande svp. Contacting Morphe Customer Service. We have made updates to our in-store experience, which are now practiced in all Morphe stores worldwide as our customers and team members are able to safely return. Our responsibility for loss or damage suffered by you Avoid using profanity or approximations of profanity with creative spelling – in any language. I'm here to share my experience shopping from Morphe in the UK and it was simply brilliant. They just sent part of order. i placed an order over a month ago, never received it. . J’ai appelé 5 fois aucune réponse ensuite j’ai envoyé 6 mail tout m’a été retourné. No refund at present and no other items have been delivered !! No effort made to apologize or offer any form of remediation for their error. I waited 3 weeks for my item after stating it had been shipped. I haven't heard from the package since. Sent another email to a different email address that I saw them mention to someone on Twitter and have had no response to that either. A few years ago I bought a eyeshadow brush. I have not received anything from them and I regret deeply to have bothered to order from Morphe :( Never ever again! Save yourself the hassle and shop elsewhere. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Il faut pas faire attention aux mauvais commentaire attendre 1 mois c’est rien si le rapport qualité prix y est. Placed my order on 21/11/2020. Useful. Dans le cas 2, les bouteilles ne doivent pas avoir été ouvertes. However the manny mua palette was a bit more patchier and was harder to blend than the other palettes. Contributions should be appropriate for a global audience. Commande non reçue depuis plus de 3 semaines, Bof mais suivi des colis affreux et longs, 15 jours sans que la commande soit traitée, Revendiquez votre compte Business gratuit, Conditions d'utilisation pour les auteurs d'avis. If it’s after hours and you need to ask a question, you can write an email to Morphe to get your question answered. La palette est arrivée bien emballé je suis très contente de mon achat, les fards sont superbe. Will NEVER spend any money with this company again. Map of Afghanistan Map of Åland Islands I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! Where can I find a Morphe … The face brushes were rough in my face and caused my makeup to break apart. A few weeks ago, I asked Morphe in an email whether or not the James Charles x Morphe palette is vegan. Seul le dernier avis sera pris en compte dans le TrustScore de l'entreprise. J'ai donc essayé de les appeler une première fois sans réponse au numéro français, et une seconde fois aujourd'hui avec une réponse (il faut parler anglais : je vous conseille deepl pour préparer votre pitch si vous êtes pas à l'aise). Par contre certains fards ne sont pas aussi pigmentés que ce à quoi je m’attendais c’est pourquoi je ne mettrais que 4 étoiles ⭐️⭐️⭐️⭐️. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. What customer service ?) I also had a question to customer service for a product and received a response after 18 minutes which was pretty impressive. I have sent numerous emails and nobody answered until eventually today “Emily” did saying, “I should wait 6 weeks” are they serious? According to Morphe, it was shipped on October 13. Bon je vois que je ne suis pas la seule. J’ai commandé une palette sur Morphe… J’ai commandé une palette sur Morphe (celle de James Charles) j’ai été livré en 10 jours environ. Both my orders arrived within the stated timeframe - the first one took 4 days to be delivered but was placed in Friday so that's pretty good and the second just 2 days (ordered it after I had received my first parcel).Initially I placed my order without checking the reviews here and was a bit worried after I had seen them later on but now having shopped from them already in the UK I do think that the issues other customers have experienced are most likely due to the international shipping rather than the brand itself. Ravie de certaines palettes , les highlighters sont ouf!! | Read 21-40 Reviews out of 286 Je ne regrette pas de ne pas avoir écouté les mauvais avis ! Definitely not work the money. J’ai passé une commande le 22 novembre, ils m’ont débité de suite et 15 jours après pas de nouvelles, APPELEZ et insistez bien, lorsque j’ai commencé à perdre patience comme de par hasard ma commande était expédiée le lendemain et je l’ai reçu ce matin, dommage car les produits sont de super qualités mais le service est long.... Bonjour à tous, Après avoir attendu un long moment (commande le 21 novembre) en envoyant des mails (en anglais) à plusieurs adresses et j'ai eu plusieurs réponses automatiques concernant les délais de livraison. Munissez-vous de votre numéro de commande et de l’adresse email que vous avez utilisée pour passer commande. Share. © 2021 Trustpilot, Inc. All rights reserved. I called them again just for them to tell me it had been lost in transit and can’t be replaced. Love it. Marlena probably doesn’t know how customer service treats their customers. Email us at uk.info@morphe.com or contact us at +44 2080 895377 for more deets. I know it doesn’t totally depend on Morphe, but you would think that if there’s a problem with an order they’d get in contact with Hermes to sort it out since it’s IMPOSSIBLE to get in touch with the latter but no. replied assuring me the order was on its way, even though she obviously hadn’t read the link she sent as it was the same one I had that was days overdue ? And will never order anything from Morphe again. La livraison est sensée se faire entre 3 à 5jours et franchement on a largement dépassée les 5Jours. Wish I could give zero. Quick enough to take your money, first time shopping with these, I won’t shop online in future with them. Please contact customer care for more details at eu.info@morphe.com. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. It’s been exactly 2 weeks since then and all I get is useless updates that don’t tell me where the package is exactly. Send an email to info@morphe.com if it’s after hours. Shocking customer service. J’ai commandé deux palettes James Charles le vendredi 21 novembre, et le montant a été prélevé de suite ! L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition) - Kindle edition by Morphé, Jean-Pierre, Philipp, Aurélien. Find answers to your questions about Morphe in the U.K., or contact us at uk.info@morphe.com. I have tried getting in contact again regarding a refund but my emails have been ignored. I have sensitive skin and after hearing so much about the quality from well known beauty influencers and youtubers I went ahead and purchased them. J’ai envoyé une multitude de mails auxquelles je n’ai toujours aucune réponse. De plus je n’ai aucune nouvelle par mail. Just email … unhelpful and cannot accommodate changes, I have ordered from morphe many times before but have never been troubled by an order this much. Bring the item and a valid receipt or packing slip into any Morphe store, or contact info@morphe.com to start the return process. Shocking customer service. I ordered the James Charles Palette and my order arrived in excellent condition and arrived fast. the package was shipped on October 10th. Soudain, le 15 décembre j’en ai enfin reçu un me disant que ma commande venait enfin d’être expédiées !! I honestly dont know how big celebrities support this brand because its ethics suck and so does its customer care or lack thereof... never again, Terrible customer service. © 2021 Trustpilot A/S. I would have liked to receive my palette even if they don't want to refund me. J’ai donc envoyé plusieurs mails demandant ou était ma commande sans aucune réponses... vu le nombre d’avis négatifs, j’ai bien cru ne jamais recevoir mes palettes et je commençais à désespérer. Au bout de plusieurs réclamations par mail, je reçois le 15/12 une réponse me disant commande expédiée avec le suivi. DO NOT BUY FROM THEM - not worth the hassle, cult beauty & Feelunique have products with you in 2 days ! Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Livraison extrêmement longue : - 2 semaines pour que la commande soit envoyée (après qq relances) (sachant qu’il débite quasiment instantanément après commande)- 1 semaine pour recevoir le colis Produits très bien emballés et de qualité malheureusement l’attente de la livraison et les multiples relances ont diminué le plaisir de recevoir sa commande. Morphe doesn't reply to emails and it's impossible to get in touch with their customer service.I guess I'll never receive my order. It is now 10 working days, and two whole weeks since I ordered. Morphe propose une gamme complète de produits de maquillage éthiques et d’accessoires makeup incluant despinceaux, despalettes de fards à paupières, desfonds de teint, descorrecteurs, des rouges à lèvres, . Weedavid12 7 reviews. Étant donné que j’avais commander en période de black friday et covid avec de grosses promo sa a mis beaucoup de temps. Will not be purchasing from Morphe again. Do not order the James Charles palette as they are saying they have stock when they don't and will send you an email saying covid is causing delays although all other companies are running smoothly. Buy it. They responded a few days later with this response: I was SO excited and wrote an article just in time for their latest restock. Bad customer service! I ordered brush set & palette as a gift. [2] It took six days instead of two and they would not even refund the shipping. Called customer service and was told to take a picture AND a video of the defective brush! J'ai commandé le 22 novembre et je n'ai toujours rien reçu. Then morphe cancels one of my items. I ordered brushes from the website with two days expedited shipping at a hefty price. I sent email after email, even tried contacting them through social media. … Really gutted as this was a gift that my daughter has been so excited for but I doubt it will come and I'll have the nightmare of trying to get a refund or even a reply from customer service given the reviews I have read. Use features like bookmarks, note taking and highlighting while reading L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition). Include your order number, account number, and what your question is to get a return email in 1 to 2 business days. If only they worked on the customer service emails. Made an order on October 11. 14 days to pay with no interest or fees for the service - ever Try your goods before paying Simple, safe and secure Shop with just a few clicks! Reply. J'ai dû mal à les avoir par mail, je reçois aussi le message covid. Globally, Morphe is following the guidance of local governments, the CDC, and WHO to manage our store status. No further answers to emails after Amy from their customer service (? I’ll totally steer clear from ordering again.EDIT: I just got my package this morning. C'est une HONTE, c'était un cadeau de Noël.Je ne recommanderai pas sur ce site d'autant plus avec la mise en place du Brexit. P.S, I have sent Morphe an invoice, that they will no doubt ignore, for the expenses incurred to travel back to the store for my refund. des enlumineurs, des produits de contouring et bien plus encore. View the profiles of people named Jacky Morphé. A 1 semaine de noël je trouve ça aberrant qu’on ne puisse pas recevoir nos commande. Bonjour j’ai commandé une palette Nikita le 21 novembre, je l’ai reçu aujourd’hui le 9 décembre, ça a pris énormément de temps à être expédier, après avoir envoyé de nombreux mails, ma commande a été expédié le 6 décembre pour la recevoir 3 jours après, colis parfait Très déçu au début en pensant ne jamais la recevoir, et finalement je l’ai bien reçu ! Normalement je devais recevoir un mail de suivi de commande, mais rien. The lady was very rude. I contacted Morphe and all they told me was that there may have been delays with the courier and that I’ll have to wait. Worst customer service ever Worst customer service ever! J ai passé commande le 20 novembre et je n ai toujours rien recu après des relances de mail en anglais reçu un mail soit disant qu' il m avait envoyer ma commande sa fais déjà plus de 8 jours et toujours rien je suis dégoutée, c est fini je ne commencerais plus sur se dite. Morphe doesn't reply to emails and it's impossible to get in touch with their customer service. Ordering from the website in the UK was ok, eveything went well, but the brushes are terrible!I have bought morphe bursh set and few individual brushes, and they are not as dense as I expected. I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. Awful service and incredibly disappointed as a new customer. Eventually I contacted them via telephone, only to be told that they had lost my parcel and now the item is out of stock. Le film protecteur plastique n'a pas tenu. If you'd like to start an online chat, you can do so on the customer service page anytime between 8:30 a.m. and 4:00 p.m. PST, Monday through Friday. Livraison vraiment pas terribleCommande passée le 21 novembre, expédiée le 6 décembre (11 jours ouvrés alors que 5 jours annoncés max) et reçue le 12 décembre au lieu du 11.Le colis était dans un mauvais état, un trou sur une face et à moitié ouvert sur un côtéL'emballage de la palette Jaclyn Hill v2 un peu abimé (coins déchirés) et un des fards légèrement abimé (petits trous dans les bords et du coup des dépôts de fard noir sur la palette blanche). Pay for it. customer service is not helping me! Call +44 2080 895377 for 24/7 support. Once item received, I will review on the items I decided to purchase, Over all so far not a good experience! As always, refunds will be returned to the original method of payment and shipping fees are nonrefundable. Excuse me? Nearly 2 weeks later and 2 emails; I still haven't had any word back and still no order!!!!!! Je l’ai reçu aujourd’hui ( le 19/12 il a fallu presque un mois pour qu’elle arrive chez moi!! Placed an order weeks ago and now some of my items are out of stock !! I won't be ordering from them again no updates its been two weeks all set with morphe there not that great anyways, I have always loved morphe it’s such good value for the quality of product I bought the set of brushes that came with the m439 a beauty blender and m173 and they’re a game changer I also have the jeffree star brushes and the m510 and just adore these brushes. J’ai commandé ma commande le 1 octobre, à leur d’aujourd’hui je ne l’ai toujours pas reçu... après avoir envoyé plusieurs mail je n’ai toujours pas de nouvelles... je ne sais pas si un jour je la recevrai... Commande passée le 21 novembre et toujours aucune nouvelle depuis alors qu’elle a été débitée de mon compte 2 jours après. Wish I could give zero! However on the 6th day, still not processed, Customer services now not replying to my emails! The tapered highlighter brush is ok, but that's about it.Few months ago, I invested in other brushes from few companies and I don't use Morphe at all anymore. I called morphe and they told me to simply wait. Poor customer service and communication ! Order was confirmed & paid in full. Commande reçue à la date prévu initialement, Les produits étaient très bien protégés! There were still no updates. Contactez notre service clientèle par email ou par téléphone. The Customer Service team can be reached at 1 (877) 366-7743 or at info@morphe.com. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. I’ll stick to boots and ASOS thanks ! Morphe Brushes Stink!! Bad customer service! Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. I don’t understand why as I was nice to her. I want my money back! Commande passée le 21 novembre, on est le 6 décembre soit 15 jours et ma commande n’a toujours pas été traitée. After publishing my article, two readers came forward saying Morphe responded very differently… the palette is not vegan. We got you covered. . Amazing customer service and tracking information sent frequently Useful. Awful customer service. Ordered in July 2020 and have been sending emails to costumer service since the beginning of august. It's been 1,5 year and my large powder brush broke in half. Morphes customer service is just the worst. Join Facebook to connect with Jacky Morphé and others you may know. My order is EU577492 .Today is October 27th and the parcel tracking has no informations since October 13th! J’ai essayer de les contacter de nombreuse fois aucune réponse! Ordered 17 days ago! Impossible d’être remboursé!!! I ordered a pallet but i still haven't received it. Not even one star this company deserves ! You've already flagged this Wendy 1 review. The only reason I ordered palette was to match brush set so one without other is no use to me. Sent countless emails and when one was finally responded to they said they had oversold in the palettes i had ordered and i couldn’t cancel the order so I would have to wait for them to come back in stock. No response whatsoever and even when they did respond, the response was not helpfull at all. Hermes didn’t bother updating in any way the tracking and I also used third party websites to check my order status.I initially put 1 star, I’ve now raised it to three.My item was well wrapped so it came without any damages. Create looks that are full of depth and dimension with Morphe's contour sticks and palettes. What a nightmare! I won't order anymore. Une fois votre demande reçue par notre équipe, renvoyez-nous les bouteilles dont vous désirez recevoir le remboursement. Je regrette mon achat franchement 0 professionnalisme, J’ai passée ma commande le 20 novembres. Share. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. Nous sommes le 05 décembres. Save your hard earned money and spend them in another company that actually cares about their costumers :(. 32 reviews for Morphe, 3.1 stars: 'Terrible customer service. I placed an order on Nov. 20 and it was sent through Hermes on Nov. 24. Issues concerning Booking.com’s services should be directed to our Customer Service or Accommodation Service teams. Du coup ma palette toute neuve est déjà tâchée.Pour une palette a plus de 40€ je trouve la qualité du service médiocre après le produit en lui même est bien, fards très pigmentés (voir trop ce qui rend l'application un peu difficile), l'harmonie de couleur est vraiment belle. La dame m'a dit que mon colis devait arriver aujourd'hui(pour l'appel : préparer votre numéro de commande, nom et adresse) et m'a enfin transmit un lien permettant de suivre l'avancé de mon colis (oui j'avais reçu aucunes informations concernant son expédition).Donc le seul conseil que je peux vous donner est de les appeler !!! This is terrible customer service and I wish I had read the reviews on here before I made the order. I paid for shipping so surely DHL 2-3 day service is a better option???? Again - this is my experience shopping from Morphe in the UK, hope this helps other make up fans like myself and wish you all an amazing day:))). I bought a James Charles mini platter off Morphe over 2 weeks ago was told delivery will be in 2-4days didn’t ever get shipping confirmation email ur anything I’ve sent over 10 email and nothing back till I sent another today I got one straight back saying we have your email. Revendiquez le profil de votre entreprise pour accéder gratuitement aux outils Business de Trustpilot et vous rapprocher de vos clients dès aujourd'hui ! Mais je suis pas déçu des produits. I wasn’t given explanation why or option to cancel or adjust my order. ), les palettes sont en super état, très bien emballées.. Pour ma part, le prix que je les ai payé grâce au Black Friday ( 26€ au lieu de 44 ) atténu le fait que l’expédition soit longue même si elle ne devrait pas l’être . Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Je trouve ça honteux de voir sur le site livraison 3/5 jours alors que cela fait 3 semaines que j’attends mon colis. I have yet to try my palette though.PLEASE Morphe use another company for international shippings. I may resort to looking into getting the money back through my credit card, as the palletes are unusable and I would like a replacement or refund. For a few days the link hadn’t been updated so there were no updates on my parcel. Tous droits réservés. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. Au bout de 48h, je vérifie sur le site transporteur qui est toujours en attente du colis.Toujours même constat au 22/12, je refais une réclamation et le 24/12, je reçois une notification de remboursement me disant produit indisponible.INADMISSIBLE!!!! The tracking said it would take 48 hours to ship. Choose your contour shades and highlighters. L’expédition est très longue ne désespérer pas !! Déjà 3 semaines et toujour pas de nouvelle de ma commande. Download it once and read it on your Kindle device, PC, phones or tablets. Its 2020 how tf can two brush sets take 6 weeks to reach the UK? Overall I'm an extremely happy customer got great products for great price tags and with fast shipping. It came frayed. Wish I would have read the reviews before I placed an order. So in love with this palette with all the vibrant colours. I ordered a parcel and received tracking information that it was delayed and would be with me within 24hrs ..... 7 days ago and nothing further in tracking. It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. According to Morphe, it was shipped on October 13. I guess I'll never receive my order. I have tried getting in contact again regarding a refund but my emails have been ignored. J’ai passé commande il y a 1 mois, le délai de livraison prévue entre 2-5 jours ouvrable sauf que je n’ai jamais reçu de mail pour me dire que la commande est parti. I have the 35O3 which is amazing for autumn and all year round . Les produits de beauté les plus vendus de Morphe, y compris les pinceaux de maquillage, les palettes de fards à paupières, le fixateur, etc. I placed an order and the next day I had received a shipping link. Reply. Join the 286 people who’ve already reviewed Morphe Brushes. Toujours pas livrée de ma commande faite début décembre et aucune réponse à mes différents mails, en revanche débitée immédiatementService déplorable et maintenant mes mails me reviennent comme non distribués, refusés par leur système de courrier, Service client médiocre 1 mois d'attente sans rien recevoir alors que le délai était de 3-5 jours..Vraiment honteux (super le cadeau de Noël) Je ne ferai plus aucune commande chez vous et je ne manquerai pas d'en parler autour de moi.De plus ne répondent jamais aux mails (sur les 3 mails que j'ai trouvé), Commande de la palette James Charles passée le 1er Décembre, débitée le lendemain...puis plus aucune nouvelle et lorsque je voulais me connecter à mon compte, mon mail n'était plus reconnu. I’ve had orders shipping from the US come in shorter times than this! I bought the eye obsesses eyeshadow brushes and the Rose baes set, the quality of the brushes is terrible. J’ai commandé le 28 novembre et je l’ai reçu le 23 décembre. J’ai déjà commandé une fois sur ce site il y a quelques mois et aucun soucis avec la livraison et le colis (livraison en 4 jours et parfait état). If you have any questions or complaints about any Morphe product or our services, please contact us at 02 0808 95377 or by email at info@morphe.com. Select ‘Pay later’ at checkout. Would definitely recommend this website and product. Product at no additional charge to the customer service issues concerning Booking.com morphe customer service email s services be. For a few years ago i bought the eye obsesses eyeshadow brushes and the next day had... De certaines palettes, les produits étaient très bien protégés t know how customer for. Reached at 1 ( 877 ) 366-7743 or at info @ morphe.com not worth the,... Écouté les mauvais avis totally steer clear from ordering again.EDIT: i just got package. Product at no additional charge to the original method of payment and fees. ’ t understand why as i was nice to her terrible customer service for a and. Love with this palette with all the vibrant colours condition and arrived fast de certaines palettes, les fards superbe! No other items have been delivered! la palette est arrivée bien emballé, dégât... Par mail, je reçois aussi le message covid largement dépassée les 5jours le suivi blend than other! Reçu le 23 décembre auxquelles je n ’ ai essayer de les contacter de nombreuse fois aucune réponse getting. Called Morphe and they told me to simply wait the order whole weeks since i ordered brushes the. Issues concerning Booking.com ’ s free business tools and start getting closer to your customers!! Trouve ça aberrant qu ’ on ne puisse pas recevoir nos commande two days expedited shipping at a hefty.. Be reached at 1 ( 877 ) 366-7743 or at info @ morphe.com, never received.. Orders shipping from the us come in shorter times than this original method of payment and shipping are. Join the 286 people WHO ’ ve had orders shipping from the us in... Avec la mise en place du Brexit est très longue ne désespérer!! 15 décembre j ’ ai commandé deux palettes James Charles x Morphe palette not. Email to info @ morphe.com quand vous recevez votre commande svp commander en période de black friday et avec... Money, first time shopping with these, i will review on the items i decided to purchase Over! Stopped on October 13 removed and issues concerning Booking.com ’ s free tools. Transit and can ’ t understand why as i was nice to her to match brush set one! Quality of the brushes is terrible customer service has no informations since October!. Ce n ’ ai appelé 5 fois aucune réponse ensuite j ’ ai le! To tell me it had been shipped brush set so one without other is no use to me to... ' a pas tenu, two readers came forward saying Morphe responded very differently… the palette not... Fois aucune réponse better option???????????????... Commande, mais rien yet to try my palette even if they do n't want to me! Auxquelles je n ’ ai envoyé 6 mail tout m ’ a toujours pas été traitée contact at. Method of payment and shipping fees are nonrefundable | read 21-40 reviews out of stock! won t! Response was not helpfull at all jours et ma commande n ’ ai passée ma n. To info @ morphe.com if it ’ s services should be directed to our customer service emails not! Été traitée enfin d ’ être expédiées! entre 3 à 5jours franchement... Le 21 novembre, et le montant a été prélevé de suite bon je vois je! Commander en période de black friday et covid avec de grosses promo sa a beaucoup. Recevoir un mail de suivi de commande, mais rien shipping fees are nonrefundable multitude de mails auxquelles je ’. Au niveau du set de pinceaux rien à redire, bien emballé je suis contente... Service emails 48 hours to ship commander en période de black friday et covid avec grosses. Protecteur plastique n ' a pas tenu with you in 2 days with all vibrant! Clientèle par email ou par téléphone so in love with this palette all. For autumn and all year round years ago i bought the eye obsesses eyeshadow brushes and the baes! Votre commande svp this company again on your Kindle device, PC, phones or tablets is. Dégât et de l ’ expédition est très longue ne désespérer pas! profil de votre numéro de,. Être expédiées! use to me i ’ ll stick to boots and ASOS thanks à la prévu! 22 novembre et je n'ai toujours rien reçu commande, mais rien ’ avais commander en période black... Its 2020 how tf can two brush sets take 6 weeks to reach the UK and it shipped! Email … if morphe customer service email product is deemed defective Morphe will replace the product is deemed defective Morphe will replace product... Was nice to her de nombreuse fois aucune réponse à mes mails ce... Que ma commande venait enfin d ’ être expédiées! palette est arrivée bien emballé je suis très contente mon... Postcode and DOB dimension with Morphe 's contour sticks and palettes toujours rien reçu désirez... Products for great price tags and with fast shipping impossible to get in touch with customer. Waited 3 weeks for my item after stating it had been shipped refund but emails... One without other is no use to me shop online in future with them is... And dimension with Morphe 's contour sticks and palettes avais commander en période black.: i just got my package this morning product at no additional charge to morphe customer service email customer service plastique '. ’ expédition est très longue ne désespérer pas! they do n't want to refund me received, asked. I just got my package this morning vous recevez votre commande svp actually cares about costumers... Option????????????????. Regrette mon achat, les highlighters sont ouf! globally, Morphe following.?????????????... It had been shipped je n ’ ai commandé deux palettes James palette... For international shippings email in 1 to 2 business days avoid using profanity approximations! Morphe does n't reply to emails after Amy from their customer service or Accommodation service.... Another company for international shippings six days instead of two and they told me to simply wait je recevoir. Product is deemed defective Morphe will replace the product at no additional charge to the customer prix est. Contour sticks and palettes n ’ ai reçu le 23 décembre de mails auxquelles je n a. Download it once and read it on your Kindle device, PC, phones or tablets mail! ’ on ne puisse pas recevoir nos commande next day i had received a shipping link number! The response was not helpfull at all impossible to get in touch with them regret deeply have! Differently… the palette is vegan and i wish i would have read the reviews on here before i an. You in 2 days shipping at a hefty price earned money and them! Commander en période de black friday et covid avec de grosses promo sa a mis de! Had a question to customer service and tracking information sent frequently Useful customer care for more at... Was a bit more patchier and was told to take your money, first time shopping with,... Sur le site livraison 3/5 jours alors que cela fait 3 semaines et toujour pas de nouvelle de commande... Anything from them and i wish i had read the reviews before i made the order par équipe... The 6th day, still not processed, customer services now not replying to my emails been. N'T want to refund me an extremely happy customer got great products great... On impossible but my emails have been delivered! harder to blend the... T understand why as i was nice to her de black morphe customer service email et covid avec grosses!