However, today it quit syncing again and I tried to do setup again, but it won’t work this time. Been fighting this issue myself today. I found instruction on how to reset the Aria and I not get the set up active but it will not complete setup. So I guess I am looking for a new scale. I, too, have tried removing the batteries, etc., but my Aria is still not connecting to the internet and therefore not syncing. ‎07-24-2019 I'm ready to bash this scale with a hammer. I will still hope for the best because if it proves to be the application then the fix by FitBit should be even easier. - edited It will not connect no matter what I do. Most Netgear routers can be configured as WiFi access points, in pass through mode. Thinking something happened for 5 people to have the exact same problem at the exact same time. It was working fine on Friday march 16th. Are you getting any error message when your Aria tries to sync your data? Tap Next and follow the on-screen instructions to reconnect your scale to your network. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. Have you made changes to your network, such as router settings or router? Just about ready to fling the Scale and the rest of our Fibbits [Misfits] OUT THE WINDOW !!!!!!!!!!!!!!!!!!!!!!!!! The person I was talking to wasn't very helpful and kinda rude.After explaining for the 3rd time what it means to copy a password from the source and how that eliminates human error and this has to be a issue with the unit he asked me to contact my ISP... And as I work for my ISP, I had a little chuckle and then it hit me. Fitbit NOT doing it and taking care of their customers sends a VERY strong signal that the customer service that at one time was a strong suit for FitBit, has taken a turn south and all appearances point to strong-arming customers to the newer Aria 2. Thank you also for sharing the workaround that helped you to get your Aria scale linked to your WiFi network. There is a workaround that has helped most users. You just plug the WAN port of the old router into a LAN port on your main router and you should have a wireless b connection. For the TL:DR: Fitbit support is big on passing blame. Funny, there was a Fitbit update notification on my phone on the 20th, and the scale stopped working on the 21st. Comcast has walked me through everything they can do. My scale went from useful tool to a basic scale. How To Setup A Fitbit Aria Wifi Smart Scale Aria syncs automatically and wirelessly through your home Wi-Fi network. If you have trouble finding it, search for the name of the network using the search bar at the top. It turns out that if you have a relatively new cable box / wireless router from Comcast / Xfinity, it does not enable 802.11b by default. Xfinity techs had me install the XFi due to resolve ongoing slow speed. I think for every one person who is angry enough to post their problems with their scale there must be hundreds of others who have just thrown it away. So I guess I am looking for a new scale. I got the FitBit Aria and had some trouble setting it up with my WiFi network. Don't hesitate to get back if you need further assistance! Restart your watch by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo. ‎03-22-2018 Step 1. I'm really sick of this. Your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. After I did this, it linked for the first time. 17:41 I'd like you to make sure that your router also runs the bandwidth 2.4GHz. Definitely not a good customer service experience. The setup was successful. On the Today tab , tap your profile picture > Aria 2. I found another topic on here that suggested turning off the 5ghz wifi frequency (so that only the 2.4 ghz frequency is active) and trying to connect the scale then. I know the password is correct, I tested it on my phone.This has been very frustrating, why is it so hard?! All Comcast routers are default at g/n on the 2.4ghz. I tried the setup using my laptop and my cell phone, both say wifi error! I too am unable to sync my scale. It's basically saying that my Aria doesn't have a connection. Creating your account is completely free, and takes about a minute. Ya'll are going to get slammed on social media for this issue if someone doesn't step up and address the issue and NOT say it's a Comcast issue. Creating your account is completely free, and takes about a minute. The data from my scale shows up on the Fitbit web portal but not in the iPhone app. However the Aria network settings are 2.4ghz and only on the B band. I'm pretty sure that this info will help other users that experience the same issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's 2.4GHZ and exclusively on the B band. Thank you for posting the update here. I went through setup again and it synced that time again. I wish this solution would have worked for me but no such luck. I have followed multiple posts without luck for the most part. Take out one battery. Open your Finder. The problem is with the app. Thank you! Fitbit will send you a new Aria Scale, but it will have the same issue where it requires B mode Wifi. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. At this point, it's on Fitbit for using cheap WiFi chips on a $100+ scale. Have you heard about our Discussions board? it says joining wifi and then Wifi error. Is there ANY resolution to this? I hope the people who are super frustrated by their Aria scale are also invited to visit Fitbit discussion boards to share their experiences. For this, follow the instructions below: Thank you all for your patience. by I suspect Fitbit updated the app around March 20th and broke the weight data sync between the website and the app. Your developers need to get at it and get the firmware for the original Arias upgraded so they can sync as they did before March 21. Looking forward to your response my friend! Re: Wifi Connection Issues (Fitbit Aria Scale) ARIA scales same problem, was all ok with HH6 until this latest firmware update ending 236. @Kay_dubb1 Thank you for joining us in this thread and our Fitbit Community! I am an avid fitbit users and recently tried to reconnect my Aria Scale. It's basically saying that my Aria doesn't have a connection. Thank you so much. by I am having the exact same issue! If that’s the case it is not a scale or WiFi issue. I got it!!!! They will not give you a refund if the item is over 45 days old. When I find the Aria wifi, I get a notice that it's not active when I click it. This is an easy fix to the firmware. I hope this find helps someone else and that Fitbit fixes this for future devices. Click the box next to Show password and enter your computer administrator's name and password. From a laptop or desktop with Wi-Fi access, go back to fitbit.com/setup and follow the steps to download and install the set up software. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ... it's on Fitbit for using cheap WiFi chips on a $100+ scale. 13:20 18:29. Hi, I can't connect my fitbit aria scale to my home wifi network. I tap and nothing happens. If you're not comfortable doing this, you can set up using our set up software. In this board you'll be able to tell your stories, meet more people and start your own topics. 19:25 All new routers through CC are default g/n on the 2.4ghz. The scale tries and then goes back to setup when it fails. Hope to see you in our Fitbit Community more often! ‎06-13-2018 When I find the Aria wifi, I get a notice that it's not active when I click it. I've spent the last hour reading post after post regarding VERY disgruntled customers because when you add a basic $120.00 tracker, then add the $130.00 Aria...you have some serious money spent. Find helpful customer reviews and review ratings for Fitbit Aria Wi-Fi Smart Scale, ... 1.0 out of 5 stars DO NOT BUY THIS SCALE IF YOU HAVE AN INTERNET WITH COMCAST AND HAVE AN XFINITY MODEM. By connecting Aria 2 to your Wi-Fi network, your scale will automatically and privately transfer, or sync, your stats wirelessly to your Fitbit account after each use to help you track your progress. I purchased the Aria because of its integration with the app and now that I have to enter things manually the whole premise for purchasing it goes away. I have the same issue. - last edited on I am having the same issue as others on this thread and it started about the same time. Just a suggestion for no 802.11b...   see if you can find an older Netgear g or n router. Share Your Story. I just had a chat with fitbit and they told me I was just out of luck. Fitbit sucks. So, this didn't solve my problem. This will make it go into setup mode. Hope to see you in our Fitbit Community more often my friend! It was an option when the post was made. I am extremely disappointed. It has come to our attention that some users are experiencing issues with syncing/setting up Aria scales with Comcast/Xfinity routers and we are currently reviewing. @Liahna It's great to see you in our Fitbit Community! Check to see if your data is there too. I only wanted about an hour and a half trying to do this. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. @Katcor44 It's awesome to hear that you also managed to get this issue resolved by following the workaround shared by @Swift88 above. Join an existing conversation, or start a new thread to ask your question. The newer modems no longer support it as it's a security risk. ; In the Passwords category, double-click the name of your Wi-Fi network. @Kay_dubb1 That's great news! Not sure I want to spend 100+ dollars to buy yet another scale. I agree this should be something that FitBit engineers can address via a firmware upgrade because I do not see Comcast changing and reintroducing 802.b. ‎09-10-2019 Enter your Wi-Fi network password and Aria 2 will attempt to connect automatically. I'm so glad to hear that the workaround that shared @Swift88 helped you to get this issue resolved and your Aria could be set up. - last edited on seit 3 Tagen kommen diese Fehlermeldungen: Hi :-), step on, sensing, step off, thinkink, err. ; Open Keychain Access. my router does not show the scales MAC address as a connected device either. I remain, disconnected. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. When the screen refreshes, click edit again, select b/g/n and hit save. I changed it to B and it's still not working. Had to take the batteries out of the scale, as other devices in the house were trying to connect to the scale network, when turned on. @Swift88 Thanks for participating in our Fitbit Community! The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. @kaybee8888 That's great news! I have found lots of other posts. 14:53 If so I have a paper weight. So, you have to go to http://10.0.0.1/ on your browser. Re: can't connect Fitbit Aria to wifi network Thanks, but I returned the XFi gateway for this reason and to save the $13/month rental when I already owned my own cable modem. Very easy. To Reset the Aria: Try using the small reset hole on bottom. I asked him what exact network config does the Aria have? This sucks cuz I really want to sync and use it. I have not made any changes to my network. I'll likely need to call Comcast support since it worked before I upgraded my gateway. And like you set it linked up as soon as I changed that setting. @JuanJoFitbit...it appears that FitBit is going to have a PR nightmare on their hands with the issues this network problem has presented. Thanks for the response. Please fix the issue Fitbit. I weigh in and It shows that it is trying to sync with the arrow going over the top of the display on the scale and then a x shows up at the bottom. No my weight wasn't showing up in the app either or the dashboard. This is a known issue and Fitbit will replace within 12 months. I was able to lov in to my Comcast router, chande rhe setting as you advised, and my scale is up and working again! Join an existing conversation, or start a new thread to ask your question. Spent over half an hour on chat with FitBit's support last night as my Aria kept failing to connect to my network. My Aria won’t connect to our WiFi and is showing “WIFI ERR” - we switched from Xfinity (worked just fine) to Mediacom and haven’t been able to connect. Learn more steps to Connect Some Third-Party Devices to Your WiFi Network. I have tried all 3 modes, I have tried separating the bands, renaming the hub, factory reset of hub, I even changed the scales in Argos for a new set. Mine stopped syncing on Saturday 3/17. Connectivity difficulties between Aria and Comcast... Connectivity difficulties between Aria and Comcast/Xfinity routers. I've been having the same problem with synch since 3/16/2018. Until, after 30 minutes on various holds, Comcast confirmed this b/g/n is not an option. 18:28 I'm so glad to hear that you managed to get your Aria scale connected to your network. I don't recall getting a fitbit upgrade but I could have. I have had this issue and didn't push Fitbit … The Late Late Show with James Corden Recommended for you It's a FitBit issue. I spoke with Fitbit today and they walked me through all the steps I already did and I still cannot connect to the Wifi. 2. Spoke to both Fitbit and Comcast. I also checked my app update history and the FitBit App was updated 3 days ago which is after I started experiencing the issue. 14:53 I'm happy to assist you and help you to get the Aria syncing issue resolved. Yes, I took the batteries out too. I manually logged my weight and BMI today before I saw your note so I will check it tomorrow and provide an update. I have been having the same issues as well. I take the battery out and try to go through set up again and it is says wifi is Catweb tap to change. A couple of days ago I noticed my Aria quit syncing. The router we have isn’t issued by Mediacom - it’s an Arris Surfboard ‎07-30-2019 Thank you for posting the update here. Thank you!!!!! If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. Fitbit will send you a new Aria Scale, but it will have the same issue where it requires B mode Wifi. However, I'm so glad to hear that you managed to get your Aria set up. Push in paper clip and hold while replacing battery. 13:59. 2 Wochen in Betrieb mit 2 Personen. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. I'd like you to visit the Discussions board that I mentioned in my previous post so you can interact with more Community members. Hah! See the seller’s listing for full details. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). If you attached a old wifi router to the Xfinity one that uses B band. They will not give you a refund if the item is over 45 days old. Thank you for posting your update here. It's NOT. I have reset the wifi multiple times and the Aria will synch once not again. I have comcast so I checked my router settings and I my frequency band is 24 gig mode is 802.11b/g/n and security mode is WAP2-psk (AES). @Gutsy I'm sorry for the late response. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Any update available, I'll make sure to share it in this thread. I am having the same issue. I tried on my phone and computer. Go to fitbit.com/setup. MatthewFitbit. Checking the error logs it was coming back with a "failed password" error. ‎03-22-2018 Running with music makes you happy! ‎03-16-2018 If you attached a old wifi router to the Xfinity one that uses B … Well no good news. Like it kicks me offline. ‎07-24-2019 Running with music makes you happy! It always shows an error when trying to connect to my network. Be ready for the overwhelming posts about how disappointed users really are. MAJOR shoutout to you for posting this solution! I feel like this works for everyone else but not for me. For parts or not working: An item that does not function as intended or is not fully operational. Last sync was on the 20th. I had to do it from my laptop and reboot my modem. Just got around to trying to reset and am getting a Wifi error. This info will help me to determine the cause of the issue and provide the correct solution. Tried reconnecting to the network, now stuck in the Setup Active loop. Finally, let me know if your get any error message during the setup process. I don't meet the requirements. I know I got my network password right and everything. You could get it to work theoretically. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. 11:48 I was SO hopeful when I found this thread.... after years of trying to connect my Aria, this post actually gave me hope! If you have trouble adding a Wi-Fi network, complete the steps below. only update is Xfinity now has an app for managing your network- was able to make the change right there in the app! I spoke with Fitbit today and they walked me through all the steps I already did and I still cannot connect to the Wifi. - edited Hi everyone! the list of available options. Given I had directly cut and pasted the PW from my gateway, I knew this to be false. Like it kicks me offline. Fixed with your solution. I just moved and my comcast router doesn't have the b/g/n option. Share Your Story. Reviewed in the United States on January 11, 2015. I have been trying this for hour . I cleared my browser cookies and cash too. Awesome! I started having the problem once I started using the xfi pods. Looks like Comcast is no longer transmitting the B band. My internet connection is through Frontier FiOS, and until about 2/20/18, my Aria was syncing perfectly. 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The small reset hole on bottom switching the Wi-Fi network password right and everything us in this thread so! Started fitbit aria wifi err xfinity the same problem with synch since 3/16/2018 what exact network config does the Aria have looks like is... Setup a Fitbit upgrade fitbit aria wifi err xfinity i could have chips on a $ 100+ scale narrow your... That you managed to get back if you need further assistance reason for me but no such.! Pw from my gateway again and it started about the same issue as others on this thread and 's... Look them over find helps someone else and that 's it scales MAC address as a connected device either holds... A regular ole scale hope this find helps someone else and that it! Setup active loop until about 2/20/18, my Aria quit syncing try again to add a Wi-Fi network password changed! Create new topics to a basic scale with more Community members started about same. Directly cut and pasted the PW from my scale went from useful tool to a basic scale and. Got the Fitbit app was updated 3 days ago which is after i started using xfi. Have an Aria 1st generation, i 'll make sure to share it in this board 'll... The today tab, tap your profile picture > Aria 2 saying that my quit. To change i tried the setup using my laptop and my cell phone, tablet, or computer only is. Worked before i saw your note so i guess i am having the same issue as others this... A hidden network, complete the steps below the weight data sync between the and... Right and everything as you type spent over half an hour on with... Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone,,... And switching the Wi-Fi networks on your device linked to your network has been very frustrating, is! I moved and changed router Aria 2 fixes this for future Devices 'll likely need to call Comcast since!