EBay just wants to keep buyers happy. How to accept a return. Non of this maters to EBay. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. My listings also state that no returns are accepted. I received a message from Ebay stating my buyer wants a refund on an item. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. I Almost feel like I could press charges for him stealing from me and even if he didnt switch the card he still damaged my property and it was over $500 and in most states that's a felony. I bought an iPhone 3gs on ebay which states it's brand new never used but after receiving it … If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. P.s theres no such thing as seller protection or money back to seller every time it dosnt qualify even if you do it by the books your a seller and we eat after the trash geta fed. We are expanding our returns automation and may immediately accept a return request by providing a return shipping label to a buyer when you receive a return request. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. I'm not in this to make it a profession so my listings don't contain measurements as I don't have time to sit and measure every single item I list. You can check the listing by selecting the item in your Purchase history. EBay will ask the buyer no questions and any losses from scammers will come straight out of the seller’s pocket. Yeah I know there could of been 2 envelopes but that's messed up and BS.I had no thought of something like that because I dont roll that way. Note that the more information you get, the best chances you have of getting scamed by ill spirited buyers. If the seller refuses a 'return' they, the seller, can close a return case ..The buyer cannot obtain a refund. Seller has 3 days to issue refund. I stuck it on the box, and out it went to the seller the same day at zero expense to me. I sent away a full perfume, I received a half empty perfume. Remember to keep your messages. What obligation, if any, do I have to accept this return request? Accepted the return and issued a return label at my expense (buyer lied on the reason for the return - what else is news!). Meet other eBay community members who share your passions. They say it's because of covid yet other sites just have phone rep's working 24 hours at home to help resolve your problems or answer questions. I included plenty of pictures. If they file a signifigantly not as described case, come back and I will help you win it. Sorry for the wall of text! 13 min article; Return an item for a refund. Accepting a return, in that case, depends on the seller's stated return policy. If you accept a return from the buyer, they need to send the item back to you before you issue a refund or send out a replacement. It was 100% not my card at all (this is a $600+ card a Lebron James Rookie 221) I took photos sent them to ebay and never heard a peep or even a sorry. If OP declines the return, that's it. However IF you accept returns, you must accept the request because you accept returns for any reason. I have received electronic test equipment back with parts swapped out, software removed, and even intentionally damaged. Return an item for a refund. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Ebay didn't help me at all i paid shipping both ways, paid the tax on it and got my card stolen/returned damaged so it was a lose+lose+negative $-700 thosr are just two of my stories I have more and its always the same kind of dude stating something random and total opposite of what it is because words spread fast and when you hear someone doing and getting away with it and then you go off and try and succeed of course multiple people are all doing it. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I (the seller) agrees and sends them shipping refund but saying I need a tracking number. Count yourself lucky if you at least get it back unused. Why is it shame on me for selling something? This is a buyers remorse case NOT an actual case against the seller. They just send you a decision via stock email from a no-reply address. For documentation purposes I sent my proof of purchase, my receipt from Nordstrom for the perfume and told the buyer if you’ve changed your mind then just say that but don’t say I sent you a fake. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. They agreed they had just changed their mind and wanted to return it. You will have an option to do a partial refund, but EBay usually makes you do a full refund and pay shipping both ways. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. It's blackmail and fraud and all those fees your paying for seller protection to sell on their site is for nothing. Cookies help us deliver our Services. If the item is returned used or damaged, you may qualify to issue a partial refund. You don't have to ask us to step in immediately after the 3 business days though – if you're still working things through with the buyer, you have up to 30 days after their purchase to ask us for help. Ebay made me accept a return by debiting my paypal account. Sellers' 'no returns' policies and even eBay's own conditions for buyer protection don't count for anything. But shame on you for not measuring items and wanting to enforce a 'no return' policy. WRONG. Aren't fit for purpose (i.e. When I actually physically got the item back it was HALF EMPTY. It's always hard to predict what an eBay rep may do when asked to decide a dispute. Print an eBay return label. If you've already opened a case on Ebay and returned the item then don't open a case on Paypal - you'll confuse everything. For all other return reasons, the new auto-accept & auto-refund process is as follows: Buyer requests a return. They denied a buyer's claim once and they refund me about $300. You will have two business days to review a returned item and issue a refund. I had a case open up for someone who doesn't know her shade and wants to return it. Beginning in October 2017, returns requests may automatically be accepted to make the returns process easier for you and your buyers. Fit issues =buyers remorse. Tip You don't need a special printer or self-adhesive labels when printing return postage labels. If the seller already shipped your item or if they do not accept your cancellation request, you'll need to wait until you receive the item and then start a return request. Sometimes shoppers change their mind and decide they don't want what they bought. Bella, I think it most sensible that once a dispute has been escalated to a claim - and is pretty much in paypals hands from that point on - that communication with the seller should cease. I used to measure everysingle piece of garment and would get the same amount of return requests, people claiming it wasnt measurent propoerly — some expect it to be measurement from front, back, upsidedown and what not. I had 4 options to choose from, one being a partial refund and the buyer can keep the item. eBay's money-back guarantee may mean that a return is unavoidable. If you don't accept the return and get negative feedback, just reply with "Customer requested refund despite a strict "No Returns" policy." I just really wish eBay cared more about this stuff instead of just handing the money back to the buyer for whatever reason. Sorry, this post was deleted by the person who originally posted it. What happens after you cancel a transaction. Maybe if someone files proof and evidence of sellers getting robbed out of item and paying tax and other funds to get robbed maybe a good law suit and $ will slow down/stop this matter. In my experience the buyer can claim it does not work and EBay forces you do a return. Why isn't it shame on the buyer for not making sure the product is right for them? That being said, PayPal has always been fair with me. And  EBay does Not have your back even though you are paying them for their services. It doesn't matter what your listing says or doesn't say, the buyer is always right. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. I have a no return policy and I stated due to hygienic reasons I cannot accept returns on Makeup items, please message me with any questions prior to purchasing. Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. 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