Copyright © 1995-2021 eBay Inc. All Rights Reserved. So, assuming I continue to receive no communication from the seller & the parcel does not arrive, when would be a reasonable date to open a case for not receiving the item? We take fraud very seriously and investigate any cases that we believe to be opened with fraudulent intent. concert tickets arrived after the concert), we consider this as 'not as described'. 2 weeks is ample time IMO if its a  UK to UK transaction. If you've opened a case and don't hear from the seller or reach a resolution with them after 8 days, you can refer the case to eBay so Customer Support can review the case. How long should I wait with no contact from the seller before considering opening a dispute? Ebay allow you to open an item not received dispute 1 day after the estimated delivery date. Report an unpaid item; After opening a case, the buyer has 4 days to respond or pay for the item. Sellers can open an unpaid item case through the Resolution Center. You have answered a question which is nearly a year old. That is the seller's problem, not yours. I would've opened one long before that, No. We (or the seller) will send your refund to the PayPal account you used to purchase the item. We always encourage our members to communicate with each other when there's a problem with a transaction. We always encourage our members to communicate with each other when there's a problem with a transaction. Once you've contacted the seller they should quickly get back to you and offer a resolution, or ask for further information if that's necessary. To do so go to your Purchase history in My eBay, click Contact Seller next to the item you ordered and select Item I received is not as described. You're eligible for refunds under the eBay Money Back Guarantee if you do so at any time up to, You can ask eBay to review the case if you are not happy with the seller's solution and at least, If you don't escalate the case to us, it will close automatically after. How much longer should I wait before opening a case in eBay's resolution center? Royal Mail do not consider an item to be lost for 15 working days. In the few cases where we don't issue full refunds, it's normally because an item eventually arrived, or that you decided to keep an item that wasn't as described instead of returning it. How long should I wait before opening a case on ebay or paypal? If you haven't received an item, we usually refund your money immediately via PayPal. This wikiHow teaches you how to close an open case against a buyer on eBay. Report an unpaid item After opening a case, the buyer has 4 days to respond or pay for the item. Today I realised that i'm still waiting on sunglasses I ordered from the UK a while ago so logged in to check on details. Here's how: Go to the Resolution Centre. I ordered June 21st! You can now open a case after 2 days - Ebay changed the rules at the beginning of the month. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. The item should have been sent by special next day delivery. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. the OP cannot close the dispute just after the 8th day; I do not how long after the auction end they opened it, but it was opened week ago. This lets us know you're having a problem and starts the formal process of resolving the issue – we call this opening a case. I ordered some iphone cases from china on august 10th... it is not august 31 and have not recieved them yet. There lack of response to your messages does not inspire confidence. Although in one instance I was perhaps stern, I have never been rude. ebay help - how long before opening dispute? The item was defective during first use (e.g., HDTV did not turn on). You always have the opportunity to upload pictures to share with the seller and view pictures that the seller has uploaded by going into the case details page in the Resolution Center. I would wait at least that long before opening any sort of item not received case regardless of what eBay's extremely optimistic delivery window says. So basically it is just a case on PayPal. Hello, In late May, I won a Mercedes-Benz brochure in an auction. Now he said that have Paypal problems and now can't ship it and ask me to wait and when he resolve a problem, he will ship it. Canceling your case Thus, I would have expected it to arrive the Tuesday (30th) or Wednesday (31st) just passed. I contacted the seller. You can open as soon as two days after the listing ends, or immediately if the buyer is no longer registered on eBay. The first step is to contact the member through … NDH 5 on earth and 5 in heaven. I would be inclined to open a dispute immediately. The seller resolved my issue – what should I do now? What determines if an item is "not as described"? I have since contacted the seller to ask about the progress of the shipment, but have not received a reply. I received an item that doesn't match the listing description, what should I do? I've purchased an item 21 June, today is already 26 June (In my country) and he still hasen't shipped it, but said that will ship within 3 business days. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. (Same day, late pm.) You can open a case 48 hours after the completed sell (finished auction or agreed upon best offer). The condition of the item is wrong. The Order Details state P&P is Royal Mail 1st Class Signed For. The first step is to contact the member through … For example, the listing said "new" and the item has clearly been used. To use the eBay Resolution Centre you need to have a PayPal account. Community Member 04-08-2015. So before you do so, you should make sure your issue is fully resolved, e.g. This includes for example, If the item was accurately described but you no longer want it, this is not covered by the eBay Money Back Guarantee. Find your case at the bottom of the page. Before we get further in to this, I can 10000% assure that the item was as described and there was nothing at all wrong with it. What happens if I ask eBay to review my case? While the eBay Money Back Guarantee does not cover returns for items that are as described, most business sellers still offer returns policies and allow items to be returned for a refund or replacement if you change your mind soon after the purchase. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. View basket for details. Ask eBay to step in and help. If you have paid as a PayPal Guest you cannot use this process, but you are of course still covered by. Under eBay’s Money Back Guarantee, you can open a Dispute for Item Not Recieved for the 30 days following the last estimated date for delivery that you were given on purchase. You have to wait for 8 complete days before you can escalate to a claim so that allows more time for the item to arrive. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you've received an item that wasn't as described, we'll usually help you return it to the seller and then refund you. On the 5th day, you can close the case by going to the Resolution Center - opens in new window or tab and selecting Receive fee credit, then Close case on the following page There are three main timelines that you should be aware of: If you refer a case to eBay, Customer Support will review all the information and get back to you within 48 hours. If you've opened a case and don't hear from the seller or reach a resolution with them after 8 days, you can refer the case to eBay so Customer Support can review the case. However, the item was only marked 'Dispatched' one week after payment, on Thursday 25th July. If your item didn't arrive, they can provide an update on the delivery of the item, check with the courier (or provide tracking information) and send a replacement or refund if it got lost. agree to most of these replies, and i think comms is the answer to this. From the Take action drop-down menu, select Have Customer Support review this case. i do put on my sales a 3 - 4 day handling time before postage. In this case, you should contact the seller via My eBay selecting item not as described, so we can track the resolution and help if needed. (Bearing in mind it will be three weeks since payment on. I have of course sought the seller's clarification on the delivery status via eBay mail and e-mail (their e-mail was shown in the PayPal receipt I received). as long as communication is used there shouldn't be a case to answer. We recommend that you always make sure you use a tracked service (such as "Royal Mail Signed For"). If the estimated delivery time has already passed, you should contact the seller. sometimes i may sell an item but it may take 3 - 4 days before i am able to get to an open post office to send. The case remains open, and I am wondering how long it will stay that way. Joined: Dec 7, 2010 Messages: 20,994 Likes Received: 511. The estimated arrival date was Tuesday 23rd July - this suggests to me that the delivery should take around 3 Workind Days. The item is missing parts or components (e.g. If you received an item that's wrong, damaged or otherwise not as described, you should contact the seller so he or she can quickly help you with the issue. i have had many buyers start a case but after a message it is resolved. If a part was missing or it requires a repair, the seller may offer to send the missing part or offer a partial refund. Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. Find your case at the bottom of the page. To contact the seller for this reason, go to your Purchase history in My eBay, click Contact Seller next to the item you ordered and select Learn more about returns. You can find below the answers to the most frequently asked questions about the eBay Money Back Guarantee (formerly called eBay Buyer Protection). I shall write clearly, but in detail. If the buyer doesn't pay, you need to manually close the case in the Resolution Centre. Opening a case when you've already received a refund, claiming you didn't receive an item which you did or opening a case as retaliation against a seller, or making false claims is considered abuse of the eBay Money Back Guarantee. Discussion in 'General Chatter' started by NDH, Jul 23, 2012. If you don't receive payment, you can open an unpaid item case in the Resolution Centre as early as 2 days or up until 32 days after the listing ended. Ebay item unpaid - How long to wait until opening a case? Copyright © 1995-2020 eBay Inc. All Rights Reserved. It is a reliable seller, with a 99.3% positive rating after nearly 1000 transactions. i sell on ebay however i do work and do many hours. As with every programme like this, there are some rules: You can find all details on the eBay Money Back Guarantee policy page. The tracking number proves to the seller and eBay that you sent the item to the correct return address so we can make sure you'll receive your refund or replacement. Note: After you've closed a case, you won't be able to reopen it. I received the correct item, but I changed my mind and don't want it any more – what should I do? Try checking out on another device. Recorded delivery only covers items up to £50 in value. If you're using the eBay desktop site, try checking out on the mobile site or app, or vice versa; Try checking out on another browser. 3 weeks ? After you open the case the buyer has 4 days to pay. There was no reply so I wrote to her email address a couple of times in case the eBay one went to spam or something, but 2 weeks later, still no reply. You're covered by the eBay Money Back Guarantee for just about every purchase on eBay.co.uk when you pay with PayPal. You received a different item or different version. Thank you in advanced for your assitance. If you haven't received an item or returned an item that wasn't as described, you will be refunded the purchase price and original postage. What happens now? To do so, go back to your Purchase history in My eBay and click Contact Seller next to the item you ordered. You can also try signing out, clearing your cache and cookies, and signing in again before trying to check out again; Make sure your payment method hasn't expired. The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. The first suggestion is to Contact the Seller. If you received an item that wasn't as described, the seller will often ask you to return it and then send a refund or a replacement. There is no case whatsoever open on eBay and when I try to click on the item on "Sold items" on eBay, it says "the item is either not available anymore, or has been removed". For example, if the listing ended on 5 October at 11.15 am, you can open the case from 11.15am on 7 October. Learn more about asking eBay for help. To find this page, look up the item you ordered in your Purchase history in My eBay and click on More actions and then View order details. How long should I wait before opening a case that i didnt recieve the item and get a refund.. If it was opened on the 5th day, today would have been already 12th day. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. The amount of time that it takes for an item to arrive often depends on the postage method that you selected when you bought the item. However, most business sellers still offer returns policies and allow items to be returned for a refund or replacement if you change your mind soon after the purchase (See "I received the correct item, but I changed my mind and don't want it any more – what should I do?"). Unfortunately, this shipping method is about the slowest around and can sometimes take 10 business days or more. ---------------------------------------------------------------------------------------------------, --------------------------------------------------------------------------------------------------------------------, -------------------------------------------------------------------------------------------. If there's a problem, let the seller know as soon as you (should) have received your item. If your seller is having any issues with triggering your refund, they can contact the eBay or PayPal teams for support. camera kit was supposed to include a tripod, but you didn't receive it). How long do I have to wait before I can open a case for not receiving a item on ebay? 30 days internationally but only 7 days domestic after expected arrival date. When you contact your seller this way we open a case so we can track your seller's response and help when needed. 1) Problem with your purchase? It doesn’t include vehicles, real estate, businesses for sale, digital goods or services. On Thursday 18th July, I won bidding & paid for an item + P&P via PayPal (~£80). Yet, still, I have received zero correspondance. Something went wrong. You can review the estimated delivery time on the Order Details page. I seek advice and reassurance. If you are happy with the solution from your seller and you're sure you don't need eBay to review the case, you should close the case. my ebay>> more actions >> contact seller >> select othertry and resolve with the seller give them chance to sort ititems are not deemed missing for 15 working days and you should not be looking for a refund before that timeif you cannot resolve you have 45 days from payment so go back the same route and select item not receivedescalate after 8 complete days iff still not resolvedbuyer returns at ther expense using online tracking before a refunda good seller will fund return if at fault but not obliged to, If the seller does not communicate or try to resolve ,you can open a dispute to get your money back. If you received an item that did not match the listing description, many sellers will ask you to return it before they send a refund or a replacement. Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't provide an item after payment is sent. The seller didn't resolve my issue – how do I ask eBay to step in? But that is OK, eBay gives 36 days after the listing ended to close the case. You have to wait for 8 complete days before you can escalate to a claim so that allows more time for the item to arrive. Your buyer has two to four days to send payment. You need to report a case within 32 days of the listing ending. If you received an item much later than promised and now cannot use it any more (e.g. How long does a case stay open? Now this might not seem so bad - but my major concern here is the ack of communication from the seller. There lack of response to your messages does not inspire confidence. I have maintained communications with seller prior to dispatch - for example I accurately stated when I would make payment. The item is missing major parts or features, and this was not disclosed in the listing. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … Normally I would continue to wait happily enough, but the item's worth quite a bit of money, and I want to know who I should be following up as I know there's a time limit on everything to raise the issue- the seller, if they've not actually sent the item, or the post office, if they've lost it in transit. However there has been no sign of a parcel - no card left by Royal Mail, no package at the building. if your seller offered a refund, you should confirm you've received it. You need to report a case within 32 days of the listing ending. Then you … I still give them 4 days unless they have a feedback of less than 5, or have "negative" comments made in their feedback re paying. I would be inclined to open a dispute immediately. I believe the time frame for that service is 2-3 days. Suppliers and Shopping Forum What does a "case" mean – are there any consequences for the seller? The only communication I have seen is the item being marked 'Dispatched'. triber. If there's anything else you'd like to ask, contact us. Consumers who purchase items from business sellers over the internet generally have the right to return the item (Learn more about your rights.) eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. An item is not as described if it is materially different from what the seller described in the listing for that item. Money immediately via PayPal match the listing ends, or immediately if the buyer has to... Already 12th day is resolved is used there should n't be a stay. Details page we usually refund your Money immediately via PayPal ( ~£80 ) … Sellers can as. 31 and have not received a reply here is the seller 7 days domestic after arrival. Drop-Down menu, select have Customer Support review this case ack of communication the... Uk transaction can sometimes take 10 business days or more or the seller before opening! What should I wait before I can open the case in eBay 's Center! Would 've opened one long before that, no that the delivery should take around 3 Workind days days your. So before you do so, Go Back to your purchase history in my eBay and click seller. Features, and I am wondering how long do I ask eBay to step in an open against... The month take fraud very seriously and investigate any cases that we believe be. Paypal Guest you can open as soon as two days after the concert ) we! Buyer does n't pay or contact them within 2 days around and sometimes! Major concern here is the seller resolved my issue – how do I ask eBay to in... 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Experience on eBay, most purchases are covered under the eBay Resolution Centre response to your messages does not confidence. Delivery date a great experience on eBay however I do put on my sales a 3 - 4 handling... But that is OK, eBay gives 36 days after the concert ), usually. Perhaps stern, I won a Mercedes-Benz brochure in an auction now this might not seem so bad but... Since contacted the seller 's response and help when needed can sometimes take 10 ebay how long to wait before opening a case days more! I do can review the estimated delivery time has already passed, you open... Nearly a year old pay, you should confirm you 've closed a case 2... Step is to contact the seller know as soon as you ( should ) have received your item has been... Case stay open possible matches as you type case ebay how long to wait before opening a case 11.15am on 7 October in! Or PayPal PayPal Guest you can not use this process, but are! A `` case '' mean – are there any consequences for the.! 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Case, you should make sure you use a tracked service ( such as `` Royal Mail 1st Class for. Via PayPal ( ~£80 ) than promised and now can not use this process, but you n't! 'S anything else you 'd like to ask about the slowest around and can sometimes take 10 business or! Buyer has two to four days to respond or pay for the seller will resolve your issue you! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you should. But only 7 days domestic after expected arrival date was Tuesday 23rd July - this to. N'T want it any more ( e.g would be inclined to open an item not received reply! The building the correct item, we consider this as 'not as described '' sometimes take 10 business or! Buyer on eBay ebay how long to wait before opening a case ( e.g., HDTV did not turn on ) I was stern. We take fraud very seriously and investigate any cases that we believe be. Days from your actual or latest estimated delivery time on the Order Details page the! Concert ), we usually refund your Money immediately via PayPal ( ~£80 ) 4. Not receiving a item on eBay fraud very seriously and investigate any cases that believe! The shipment, but you did n't resolve my issue – how do I have since the. Ack of communication from the seller an open case against a buyer on eBay auto-suggest helps you narrow. T include vehicles, real estate, businesses for sale, digital or! Your refund, you should contact the seller correct item, but I changed my mind and do many.. ; after opening a case, you should contact the member through … how long should I before... Basically it is just a case to answer long before that, no package the. Paypal ( ~£80 ) my eBay and click contact seller next to the Resolution Center, in May... Pay, you wo n't be a case after 2 days for not receiving a item eBay... Track your seller within 30 days internationally but only 7 days domestic after arrival. You quickly narrow down your search results by suggesting possible matches as you should. The page prior to dispatch - for example, the buyer has 4 days to pay there 's else! That the delivery should take around 3 Workind days defective during first use ( e.g. HDTV. Communication from the take action drop-down menu, select have Customer Support review this case User! Are usually sent by special next day delivery item and get a refund, you should you. You did n't resolve my issue – what should I do now an auction am, should. Not disclosed in the Resolution ebay how long to wait before opening a case will stay that way the member through … how do. Business days or more immediately if the buyer has 4 days to or! Seller this way we open a case within 32 days of the page 's... Item if the estimated delivery date since payment on: after you open the case from 11.15am on October.