It is a task or activity that must be done to ensure success (primary job responsibilities). One is the number of unresolved end user issues, and the second is the length of time it takes, in minutes, to resolve IT issues. Box 48240 - 00100 Tel +254 20 281 0000 Email: callcentre@kra.go.ke The new assessment, called the Kindergarten Readiness Assessment Revised (KRA-R), is significantly shorter and comprised of items you already know and have been using for the KRA. After meeting with educators and stakeholders in 2018 and 2019, the Department tested a shorter version of the KRA. Consulting Cloud is dedicated to assisting IT operations to perform their functions more effectively and efficiently. The IT department’s agility is defined as the department’s ability to adapt to changes and face and resolve challenges quickly and efficiently. While this is being done, KPIs must be used to ensure that the department is running efficiently without exceeding its budget. The main objectives of an IT department are to develop, deploy and support software. KRA is a strategic area where excellent performance is required. This KPI measures the IT department’s ability to remain agile over time. The IT Job Descriptions available cover management, technical and administrative positions for a typical Information Technology function. It is important to note that every department within an organization has a different KRA, on which an employee is assessed for their future, but the collective KRA must be aligned with the organization goals. Capable and performing technology is provided by projects and innovative initiatives by the IT department in order to measure their alignment with the business’s overall growth objectives. ), policies, procedures and systems. Times Tower Building Haile Selassie Avenue P. O. KRA 2020 Update. For the Baltimore City Department of Social Services (BCDSS), KRA operates the Work Participation, Placement, and Support Services Program, which provided a wide range of in-person services for a caseload of more than 400 customers—until state-mandated COVID-19 prevention measures went into effect March 17, 2020. Total of all the weights should be equal to 100%. Other software will be created for clients if the company develops software as … The various KRA are given weightage. WHAT’S NEW WITH THE KRA FOR 2020? An Information Technology, or IT, Department develops, manages and maintains an organization's technology-related assets (hardware, software, systems, etc. Your support ID is: 15916356668514575533. Weight of each KRA is determined based on the scale of priority. #2 Support Desk KPI To Watch: Minutes It Takes To Resolve Issues Goal: Average 60 Minutes (This will vary depending on the complexity of the issues) There are two major key performance metrics for the support and help desk function. Grade: KRA ‘6’ Department: Corporate Support Services Division: Information and Communication Technology Location / Work Station:Nairobi Supervisor: Deputy Commissioner – ICT Supervisee: Assistant Manager – (Change, Integrity Assurance, Audit & QMS Liaison) KRAs when structured appropriately has the ability to guide the team to align their actions in achieving long term goals. Please enable JavaScript to view the page content. Key result areas are also referred to “critical success factors”. Some software may be created by programmers to help internal processes and procedures that proves to be a return on investment. 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