our site, and If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? In some situations, a return shipping label won't be available and we will ask that you and the buyer make alternative shipping arrangements. Alternatively, if you offer free return shipping ("seller pays"), you will be charged for the return shipping label used by the buyer. deadlines must be met. Additionally, replacement and exchange requests will not be automated. Get updates and learn how eBay is supporting you during COVID-19. Follow these steps to When you move to free returns, use this calculator to estimate how much you might add to each item you sell to compensate for the cost of returns. Check returned items carefully before issuing a refund. Yes, offering a return policy is an option for all sellers. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Assuming purchase was on eBay using Papal . Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits. Whatever you’re buying—large or small, content, industrial equipment or vouchers are not covered. Ebay Returns, should you do 30 60 or no returns... free return shipping?Thanks for checking out my channel. Let us know. From 1 May 2016, eBay are for eBay Top-rated sellers from 14 days to 30 days for most listings. For more information about service metrics and peer benchmarks. contact us. While CC Companies do their investigation which can take months, the payee isn't debited for the transaction amount until a final decision has been rendered. policy, then follow these easy steps to Follow these steps to get your refund. View cart for details. A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window For event tickets, a buyer must request a return no later than 7 days after the event date or 30 days from the actual (or latest estimated) delivery date, whichever is later Automatic acceptance of returns simplifies the returns process. Return policy options for eBay sellers. This is 30 days until you need to open the case. Issue a refund, replacement, or exchange. Accepting vs. not accepting returns. If an item is damaged, defective, or doesn't match the listing description, a buyer can return it – regardless of your returns policy. Please leave the following fields untouched. to ensure you get exactly what you want. What happens if a return shipping label is not available for the transaction? While there isn't a law requiring ecommerce stores to have a Return Policy, you may need one if you wish to enforce your terms and parameters of returns and refunds.. For example, in the state of New York, if a retailer does not provide a Return & Refund Policy, the retailer will be required to accept returns and give refunds for all merchandise returned within 30 days of purchase. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. How can I make sure my buyer receives a Return Merchandise Authorization (RMA) number before they send the item back to me? payment methods must be used and all eligibility requirements and The cost of the label is determined by the weight and dimensions of the package and will cost no more than the original outbound label if it was purchased on eBay. Remember to remove the return policy from the listing description as ebay wants it to be only under their default tab entitled “returns” eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: a. It usually takes 3 to 5 business days for a PayPal refund to go through. 2. Can I still offer a replacement or exchange to my buyer? Read on for the low down on returns on eBay as we know it today. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Whatever you’re looking for, millions of NOT 30 days until the return must be finished. They have another 14 days to return the goods once they’ve told you. "Free returns" refers to when the seller pays return shipping no matter the reason for return, with no restocking fee. Yes. Establishing a clear return policy can give buyers peace of mind & help businesses better manage customer concerns. It is stated by eBay: 30-day free returns is a retail returns standard and a buyer expectation. Buyers are able to request a return for any reason. Ok RANT OVER. Certain transactions and article types such In most cases, sellers will fix the problem straight away. If a buyer keeps an item over the 14 days stated for returns and then says it isn't suitable, do I have to accept a return? We recommend that you refund the buyer as soon as you receive the return. If the return policy is a forced min. Estimating your shipping costs just got easier. Use the exact shipping service requested by the buyer to reduce requests by up to 20%*. Our Vehicle Purchase Protection (VPP) covers up to This usually occurs if the request is outside your return policy window or for certain return reasons. The cost of the label will be billed to your invoice and no impact will occur to your seller performance. eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Your complete satisfaction with our product is guaranteed. With an eBay Store, you can get the most out of selling. * Information based on internal analysis of listings between January 1, 2017 – September 30, 2017. Remove products with high rates of manufacturing flaws from your inventory. Use lots of high-quality photos and item specifics in your listings to set the right buyer expectations. Check open box items to ensure all components are correct. For instance, maybe you want to always offer immediate refunds for clothes that don't fit—create return rules to let that happen. Issue refunds quickly—preferably within 2 days of receiving a return. This can simplify the entire process for both you and buyers. That is going above and beyond Ebay's 30 day sanctioned return policy is financially motivated, here's why. If the seller asks, send the item back as However, depending on where you live, we have made some changes to how you can return an item: In England – From Thursday 5 November to Wednesday 2 December, you can return items to an Argos store within a Sainsbury’s supermarket. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Copyright © 1995-2021 eBay Inc. All Rights Reserved. How can I make sure that an item is sent back to the correct location? If you receive a request that requires your response (such as a "not as described" request covered under the eBay Money Back Guarantee program), we may automatically provide a return shipping label to the buyer. 48 hours. Return Policy. ie unopened, unused (think about using seals or tags) or change of mind returns not accepted. You can even allow the buyer to keep the original item in cases when you don't want it back. Use checklists for items with many parts, or for multiple items in a combined shipment to avoid missing pieces. I’d like to offer longer returns via eBay’s system, but they don’t allow longer than 60 days, so we simply state it in the listing details. We’re here to We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. help! Find the item in your Purchase history and select Return this item or I didn't receive it. the program at no extra charge. As you're outside the 30 day money back guarantee, eBay would offer no help at all, you may be covered by PayPal but you'd need to have tracking with a status of 'delivered' to the sellers registered PayPal address, I'd try a PayPal case stating the item was found to be faulty on first use. get your refund. Ensure your products match accurate item description and clear photos. Free returns policies are highlighted on your listing and therefor stands out more to shoppers. At that time, we will close the return with no impact to seller performance. soon as possible using their preferred Is offering returns optional for sellers? Clearly and accurately describe your items and return policies. thank you,it seems very unfair that this has happened after 30 days,someone on another post said that the return policy had changed recently.So does this mean the item needs to be returned within 45 days,as its took them over 30 days just to message me and state they want to return them. your purchase history on We’ll let you know when a return is requested. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Remorse returns outside the seller’s specified return window. in cases where you manually approve returns. Please answer this question before sending. Choose from the most trusted shipping carriers and get exclusive discounts. 30-day free returns is a retail standard and a buyer expectation. eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. *In order to be protected by eBay Money Back Guarantee certain issue still isn’t resolved after three All my listings now show "no returns accepted". make a return. If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed delivery status. When will eBay automatically issue a refund on my behalf? Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Check open box items to ensure all components are present and function as expected. If there’s a problem with your eBay Marketplace order, contact eBay customer service at (866) 540-3229. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. eBay does not guarantee that each seller will experience the same lift or any lift at all. Have a question? For new or refurbished—eBay offers many ways To qualify for automatic acceptance, return requests must meet all of these criteria: As a reminder, if you require a Return Merchandise Authorization (RMA) number per settings in your Return Preferences, we will ask you to provide the RMA number before the buyer can send the item back to you. return method. 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