They boxed it, and they shipped it. So what is the Amazon A-to-Z guarantee and how exactly does it work? Local police departments recommend filing theft reports as well. Amazon package lost in transit. If their tracking shows a package was delivered, but you can’t find it, you should be able to get a refund pretty quickly and easily.. After 36 hours have passed since the expected delivery date, you should contact Amazon. The Amazon A-to-Z Guarantee . Now, Amazon and others are … As much as Amazon has annoyed me with many shipping issues over the past few years (lost packages, items marked as delivered that weren't, etc), every time I've called and complained they've refunded me. January 01, 2018 / Sterling R. Morris / package recovery. thievery etailers above and beyond AMAZON. Amazon has the usual advice on missing packages, but they also have a few services that can help prevent theft from occurring in the first place. 9.1.09 2:00 PM EDT By Phil Villarreal. Amazon said I could either contact them for a replacement/refund or wait a couple of days to see if the package arrives. I’ve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the “Most Customer Centric company” in the world. Good luck with hopefully recovering your package, and if not recovering it, with getting a refund from Amazon. Well let’s see here. A few of our editors know friends and family who have received replacement products for stolen Amazon packages, free of charge. You buy a product, they box it and the package leaves their facility, they have shipped the package. Generally, the retailer should be able to send out a new package, or issue a refund if it's clear the package was stolen or lost. Amazon Replaces Delivered, Stolen Package. Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. My next step was to contact Amazon’s customer service department through the app. Unfortunately, the more and more shopping is done online, the more likely you could be the target of such theft. Amazon said item may be lost, i requested for a refund and Amazon sent an email that they cannot refund me. Did it fall off a truck somewhere? I was really confused about how my package could just slip through the cracks. Experiencing package theft is never fun, but knowing what to do if your Amazon package is stolen can help give you the best chances of recovery. Every day, 1.7 million packages are stolen or go missing off doorsteps across the U.S., costing sellers around $9 billion each year. One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-Z Guarantee. It’s no longer Amazon’s problem, they did what you asked. Amazon is known for its fast Prime shipping and basically no-questions-asked philosophy. 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